Position Summary: Coordinate and deliver memorable experiences for VIP guests by managing reservations and special services with personalized attention. Key Responsibilities: 1. Create positive and memorable experiences for VIP guests 2. Manage and coordinate reservations and special services 3. Follow up on incidents involving VIP guests **Responsibilities:** * Create a positive and memorable guest experience through personalized service * Answer incoming VIP guest calls to the hotel regarding special butler requests * Coordinate and execute VIP amenities and reservations * Follow up on incidents involving VIP guests and contact them for service recovery * Reservation and service management: Coordinate and manage restaurant, spa, event, and local activity reservations. **Requirements:** * Degree in Hospitality, Public Relations, Business Administration, or related field * Intermediate/advanced English proficiency * Minimum one (1) year of experience in this position Employment Type: Full-time Salary: Starting from S/.1,372.00 per month Work Location: On-site employment