Guest Experience Specialist

Description

Position Summary: We are seeking a Service Specialist empowered to create unique and memorable experiences for guests—going beyond standard front desk duties. Key Highlights: 1. Create unique and memorable experiences for guests 2. Provide guest service in key areas of the hotel 3. Empowered to take action and do what is needed at any given moment **Additional Information**Flexible shift, Front Desk **Job Number**26030741 **Job Category**Rooms \& Guest Services Operations **Location**Courtyard by Marriott Lima Miraflores, Calle Schell No 400, Lima, Peru, Peru **Schedule**Full Time **Located Remotely?**N **Position Type** Non\-Management Our work is not limited to ensuring smooth guest check-in or check-out. Beyond that, it is about crafting an experience that is truly unique and memorable for each guest. Our Service Specialists proactively deliver a wide range of services to guide guests throughout their stay. Their responsibilities extend well beyond typical front desk tasks—to encompass guest service across key areas of the hotel, always placing the guest first. They feel empowered to be mobile and responsive, taking initiative to do what is needed at any given moment. Whether performing operational tasks, addressing guest requests, serving quality food, completing reports, or sharing highlights about local events and attractions, Service Specialists ensure every interaction becomes part of the guest experience. Regardless of role, certain fundamentals are essential to success (creating a safe workplace, following company policies and procedures, respecting confidentiality, protecting company assets, maintaining quality standards, and ensuring professional appearance, attire, and communication). Guest Service Specialists are constantly on the move (standing, sitting, walking for extended periods) and engage in varied physical activities (moving items, lifting, carrying, pushing, and placing objects under 25 lbs without assistance; reaching overhead and bending down; performing movements requiring knee bending, twisting, stretching, and stooping). It is essential that Guest Service Specialists consistently perform these tasks—and other reasonable duties as assigned—to ensure guest satisfaction and smooth hotel operations. DESIRABLE QUALIFICATIONS Education: High school diploma or equivalent General Educational Development (GED) certificate. Relevant Work Experience: No relevant work experience required. Supervisory Experience: No supervisory experience required. License or Certification: None *At Marriott International, we are committed to providing equal opportunities, fostering inclusivity, and facilitating access to employment opportunities. We actively promote an environment where the diverse backgrounds of our associates are valued and celebrated. Our greatest strength lies in the exceptional blend of cultures, talents, and experiences of our associates. We are committed to non-discrimination on the basis of disability, veteran status, or any other characteristic protected by applicable law. Law No. 26772* At Courtyard, we are passionate about better meeting the needs of travelers worldwide. This has inspired us to create the first hotel specifically designed for business travelers—and today’s Courtyard experience empowers guests regardless of their travel purpose. We seek individuals who strive to achieve their goals, are passionate about delivering guest experiences that go above and beyond, enjoy being part of a small yet ambitious team, love continuous learning and improvement—and have fun while doing it. By joining Courtyard, you join a portfolio of brands within Marriott International. **You’ll be** where you can do your best work, **you’ll begin** fulfilling your purpose, **you’ll be part** of an incredible global team, and **you’ll become** the best version of yourself.