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Guest Experience Expert
Indeed
Full-time
Onsite
No experience limit
No degree limit
Panamericana Norte Highway 3778, Lima 15160, Peru
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Description

Position Summary: This role focuses on creating unique and memorable experiences for guests, combining operational tasks with attentive service and professional communication. Key Highlights: 1. Create unique and memorable experiences for guests. 2. Perform various operational tasks and attend to guest requests. 3. Foster an inclusive and diverse environment. **Additional Information**Previous experience preferred **Job Number**26044613 **Job Category**Rooms \& Guest Services Operations **Location**Sheraton Lima Historic Center, Paseo de la Republica, Lima, Lima, Peru, 15001 **Schedule**Full Time **Located Remotely?**N **Position Type** Non\-Management Our work is not just about ensuring smooth guest check-in or check-out. Beyond that, it’s about building an experience that is unique and memorable for the guest. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide our guests throughout their stay. They feel empowered to be on the move and do what needs to be done at any given moment. Whether performing operational tasks, addressing guest requests, completing reports, or sharing information about local highlights and events, Guest Experience Experts ensure these interactions become part of the guest experience. Regardless of your specific role, there are several fundamental requirements for success (creating a safe workplace, following company guidelines and procedures, respecting confidentiality, protecting company assets, maintaining quality standards, and ensuring your uniform, personal appearance, and communication remain professional). Guest Experience Experts are constantly on the move (standing, sitting, walking for extended periods) and engage in all types of tasks (moving items, lifting, carrying, pushing, and placing objects weighing less than 10 pounds without assistance). It is essential that Guest Experience Experts consistently perform these tasks—and other reasonable tasks as requested—to ensure guest satisfaction and smooth hotel operations. DESIRABLE SKILLS Education: High school diploma or equivalent General Educational Development (GED) certificate. (General Educational Development, GED). Relevant work experience: No relevant work experience required. Supervisory experience: No supervisory experience required. License or certification: None *At Marriott International, we are committed to providing equal opportunities, making everyone feel welcome, and facilitating access to employment opportunities. We actively promote an environment where the diversity of our associates’ backgrounds is valued and celebrated. Our greatest strength lies in the exquisite blend of cultures, talents, and experiences of our associates. We commit to non-discrimination based on disability, veteran status, or other characteristics protected by applicable law. Law No. 26772* By joining the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937\. At Sheraton, employees foster a sense of belonging across more than 400 communities worldwide. We invite, welcome, and connect guests through engaging experiences and attentive service. If you enjoy teamwork and delivering meaningful experiences to guests, we encourage you to explore your next career opportunity with Sheraton. Join our mission to be "The World’s Gathering Place." By joining Sheraton Hotels \& Resorts, you join a portfolio of brands under Marriott International. **You’ll be** where you can do your best work, **you’ll start** fulfilling your purpose, **you’ll be part** of an incredible global team, and **you’ll become** the best version of yourself.

Source:  indeed View original post
María García
Indeed · HR

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