Guest Experience Expert

Description

Job Summary: This role focuses on building a unique and memorable guest experience by delivering a wide range of services and proactively guiding guests throughout their stay. Key Highlights: 1. Create a unique and memorable experience for guests 2. Take the initiative in guest orientation and service 3. Be part of a global team that values diversity **Additional Information**Previous experience preferred **Job Number**26044613 **Job Category**Rooms \& Guest Services Operations **Location**Sheraton Lima Historic Center, Paseo de la Republica, Lima, Lima, Peru, 15001 **Schedule**Full Time **Located Remotely?**N **Position Type** Non\-Management Our work is not just about ensuring smooth check-in or check-out processes. Beyond that, it is about crafting an experience that is unique and memorable for our guests. Our Guest Experience Experts take the initiative to deliver a broad range of services that guide our guests during their stay. They feel empowered to be on the move and do what’s needed at any given moment. Whether performing operational tasks, responding to guest requests, completing reports, or sharing highlights of local events and attractions, Guest Experience Experts ensure these interactions become part of the guest experience. Regardless of your specific role, there are several fundamental requirements for success (creating a safe workplace, following company policies and procedures, respecting confidentiality, protecting company assets, maintaining quality standards, and ensuring your uniform, personal appearance, and communication remain professional). Guest Experience Experts are constantly on the move (standing, sitting, walking for extended periods) and engage in various physical tasks (moving items, lifting, carrying, pushing, and placing objects weighing less than 10 pounds without assistance). It is essential that Guest Experience Experts consistently perform these tasks — and other reasonable duties assigned — effectively to ensure guest satisfaction and smooth hotel operations. DESIRED COMPETENCIES Education: High school diploma or equivalent General Educational Development (GED) certificate. (General Educational Development, GED). Relevant Work Experience: No relevant work experience required. Supervisory Experience: No supervisory experience required. License or Certification: None *At Marriott International, we are committed to providing equal opportunities, fostering inclusivity, and facilitating access to employment opportunities. We actively promote an environment where the diverse backgrounds of our associates are valued and celebrated. Our greatest strength lies in the exquisite blend of cultures, talents, and experiences of our associates. We are committed to non-discrimination based on disability, veteran status, or other characteristics protected under applicable law. Law No. 26772* By joining the Sheraton family, you become a member of its global community. We have been a place to gather and connect since 1937\. At Sheraton, associates create a sense of belonging across more than 400 communities worldwide. We invite, welcome, and connect guests through engaging experiences and attentive service. If you enjoy teamwork and delivering meaningful guest experiences, we encourage you to explore your next career opportunity with Sheraton. Join our mission to be "The World’s Gathering Place." By joining Sheraton Hotels \& Resorts, you join a portfolio of brands within Marriott International. **You’ll be** where you can do your best work, **you’ll start** fulfilling your purpose, **you’ll be part of** an incredible global team, and **you’ll become** your best self.