Customer Service via Phone Call - Full Payroll + Bonuses

Description

Job Summary: Maquisistema is seeking a Contact Center Assistant for customer service, responding to inquiries, managing requests, and tracking claims. Key Highlights: 1. Customer service in contact center 2. Management of inquiries and requests from members 3. Claim tracking and proactive communication Maquisistema is a Peruvian company with extensive experience in collective fund systems, specializing in facilitating access to vehicles and assets through programmed savings models. Requirements: \-Minimum education: Completed secondary school \-Working hours: Monday to Friday, 9:00 AM to 6:45 PM; Saturdays, 9:00 AM to 1:15 PM. \-Experience: Minimum 6 months in contact center customer service. \-Technical knowledge: Proficiency in contact center applications, Word, Excel, and email composition. **Main Responsibilities:** \- Receiving calls from members. \- Assisting customers by addressing inquiries, providing account information, responding to requests, resolving concerns regarding contracts, and other related matters. \- Creating a record of each call immediately after concluding the conversation with the customer. \- Adhering to allocated time per call, respecting wait times and post-call work time. \- Assisting colleagues when required. \- Tracking and managing claims using the CMR system. \- Contacting customers via email and phone to welcome them and verify that their data is correct. \- Informing awarded members to visit our offices, ensuring this occurs no later than 90 days prior to the deadline. Supervising correction of any inaccurate data. \- Informing customers who are nearing award eligibility to proceed with their award process. \- Communicating current promotions to encourage customer visits and sending instruction circulars. Benefits: \- Full payroll enrollment under the general regime. \- Fixed salary above the minimum wage. \- Unlimited commissions. \- Saturdays: Starting from the second month, work is scheduled on an alternating basis. \- Career development path. Salary: S/.1,800\.00 \- S/.3,000\.00 per month Application Question(s): * Which district do you currently reside in? Please provide your WhatsApp number and preferred contact method. * What is your highest level of education? Are you currently studying? If so, please indicate your schedule. * Provide your DNI for system registration. * How much experience do you have in sales or collections via call center? * What was the amount of your most recent salary? Work Location: On-site employment