Summary: This role involves coordinating and providing on-site assistance to end-users within the organization's desktop computing environment to ensure optimal service delivery. Highlights: 1. Provide first and second-level technical support for end-users 2. Troubleshoot hardware, software, and operating system issues 3. Maintain high levels of customer satisfaction **Axiom Technologies** is a Global IT Services partner supporting medium to large\-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com We are looking for a capable resource to coordinate, ranging from simple activities to more complex plans. This role will provide on\-site assistance to end\-users within the organisation’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery. **Location**: Lima, Peru **Contract Type:** Independent Contractor / (Full\-Time) The Desktop Support Engineer (Full\-Time) role is responsible for providing first and second\-level technical support while also managing the efficient assignment and dispatch of service requests. This on\-site role ensures end\-user issues are resolved promptly—either directly or by coordinating with other technicians—by triaging tickets, prioritizing tasks, and maintaining strong communication between IT and users. **Key Responsibilities:** * 3\+ years of strong experience providing IT Infrastructure field support, which includes troubleshooting hardware, software, and operating system issues and problems and fixing the issues without impacting/violating the hardware warranty or customer security compliance requirements. * Constantly monitor the individual queue to resolve routine and non\-routine desktop issues and requests * Escalate issues as appropriate and act as a technical escalation for the end user * Maintain a high level of customer satisfaction * Comply with the desktop group practices and procedures * Update ServiceNow and other data repositories (e.g. knowledge base) as appropriate in a timely manner. * Identify technical and process issues and recommend improvements * Achieve target ticket volumes and ticket resolution levels * Responsible for compliance with applicable corporate policies and procedures * Maintains productive relationships with peers and management in IT and the clients whose issues are being worked on * Follows the processes and practices established for the group * Coordination and consulting with client areas to help analyze problems and needs and recommend technical solutions * Perform intermediate\-to\-advanced IMAC (installs, moves, add, changes) services: hardware roll\-outs, refreshes, and other hardware deployment\-related activities on PCs, laptops, printers, and POS devices, etc. * Perform intermediate\-to\-advanced desk\-side support services, installing and troubleshooting hardware, software, and network\-related issues * Handle software installation/support/upgrades * Provide 1st/2nd level Help Desk support * Perform basic LAN and internetworking\-related activities * Have strong internetworking and troubleshooting skills * Have A\+ certification \& at least one certification from either Cisco or Microsoft * May have other vendor certifications from OEMs (Dell, Toshiba, Lenovo, HP) * Must be a self\-starter and can manage multiple tasks * Exceptional customer service skills * Good communication skills * Ability to work independently or as part of a team * Ability to complete tasks effectively with minimal supervision * Must be available to work flexible work schedules * High\-level skill set * Outstanding people skills * Self\-starter, needs to be able to work on his/her own * Proficient in Windows 10 \& 11 and Office Suite/O365 **How to Apply** Interested candidates are invited to send their resumes to: **careers.us@axiomtechnologies.com**
María García
Indeed · HR
María García
Indeed · HR
