Position Summary: We are seeking Retention Advisors for customer service, aiming to identify needs, offer solutions, and ensure service continuity. Key Highlights: 1. Customer service and negotiation 2. Needs identification and solution offering 3. Customer orientation and goal achievement We are currently recruiting Retention Advisors to join our customer service team. The position aims to assist customers expressing intent to cancel or discontinue the service, identify their needs, and provide appropriate solutions and retention alternatives in accordance with established procedures. **Main Responsibilities** Answer customer calls. Identify needs and reasons for cancellation. Provide available alternatives and benefits. Conduct negotiation and handle objections. Accurately record information for each interaction. Achieve established customer service and retention goals. **Requirements** * Completed secondary education. * Experience in customer service, sales, retention, or similar areas. * Strong communication skills and negotiation ability. * Customer orientation and goal achievement focus. * Availability for on-site work. **Work Conditions** * Work mode: On-site * Location: Carabaya Branch, Lima * Schedule: Monday to Sunday * Rest day: Rotating (1 day) Available shifts 10:00 a.m. to 7:00 p.m. 11:00 a.m. to 8:00 p.m. **Compensation and Benefits** * Base salary: S/1,130 per month. * Perfect attendance bonus: S/120, effective starting from the second month. * Additional incentives based on goal achievement. * Career path opportunity. * Training payment. Salary: S/.1,130\.00 \- S/.1,250\.00 per month Workplace: On-site employment
María García
Indeed · HR
María García
Indeed · HR
