PAYMENTS & LOYALTY ASSOCIATE I

Description

Job Summary: We are seeking a professional to negotiate and onboard merchants, execute expansion plans, and lead activations for the customer benefits ecosystem. Key Highlights: 1. Develops strategic B2B partnerships and expands the value proposition. 2. Leads the implementation of commercial benefits and Loyalty campaigns. 3. Contributes to responsible banking and a diverse team within a global environment. **Want to advance your professional career?** BBVA is a global company with over 160 years of history, operating in more than 25 countries where we serve over 80 million customers. We are more than 121\.000 professionals working in multidisciplinary teams with diverse profiles, including finance specialists, legal experts, data scientists, developers, engineers, and designers. Our people make the difference in our success. **Contract Type:** Regular (Undefined) **What Are We Looking For?** **Responsibilities** * Negotiate and onboard "Top Billing" merchants and key partners of loyalty programs (PSI and BBVA Points) to expand the reach of the value proposition. * Execute the expansion plan in priority provincial locations by acquiring, retaining, and increasing representative benefits that generate market differentiation. * Lead in-person visits and acquisition activations in provinces to ensure deployment of the natural-person customer benefits ecosystem. * Clearly and transparently explain the technical and commercial terms of Loyalty programs to prospective merchants to accelerate partnership closures. * Coordinate operationalization and launch of commercial benefits on the App, landing pages, and catalogs, validating correct loading across the bank’s digital channels. * Schedule and develop weekly and monthly Loyalty program communication plans to ensure proper dissemination of benefits to targeted customers. * Train internal service channels and sales force by updating guidelines to ensure frontline staff are fully aware of current terms. * Ensure deployment of advertising material (POP) and implement campaigns for staff at allied merchants’ points of sale to maximize benefit usage. * Execute and monitor the billing cycle for allied brands, managing purchase requests (solpeds), invoice receipt, and strict control of the allocated budget. * Optimize and control subsidy payment calculations to merchants and loyalty program providers to safeguard financial resource efficiency within the unit. * Consolidate and safeguard contractual files, sponsorship business cases, and internal approval workflows to mitigate legal or regulatory risks in each commercial initiative. * Analyze historical RUC-based merchant billing data to determine the optimal onboarding strategy (with or without subsidy budget). * Prepare monthly reports on redemptions, billing results, and effectiveness of focused campaigns, isolating provincial plan results for the executive sponsor. * Monitor commercial KPIs (AS IS / TO BE) for brands under management to provide early alerts regarding deviations from commercial targets. * Provide comprehensive operational support for sponsored events (e.g., concerts) and non-sponsored experiences, coordinating pre-sales, activations, and budget closure. * Handle and resolve second-line customer transaction inquiries and complaints, assessing technical validity and determining assumption of financial costs when channel information errors are identified. * Investigate root causes of complaints in coordination with the Complaints Unit to propose improvements in customer experience and streamline operational flows on platforms (e.g., Everilion). * Perform other duties assigned by the leader and drive continuous improvement of the role. **Requirements**: * Bachelor’s degree or equivalent in Industrial Engineering, Business Administration, International Business, or related fields. * Minimum 2 years of experience in similar roles, developing strategic B2B partnerships. * Experience handling data. * Advanced Excel skills (Macros). **Responsible Banking** --------------------- Our responsible banking model **aims to build a more inclusive and sustainable society.** Because the future of finance is financing the future. We began with the spirit of helping others make the best financial decisions. That spirit remains today and drives us forward—prioritizing innovation and digital transformation, and making the opportunities of this new era accessible to all. **Diversity** -------------- At BBVA, we believe that having a **diverse team** makes us a better bank. For this reason, we **actively support diversity, inclusion, and equal opportunity**, regardless of race, gender, age, religion, sexual orientation, gender identity, gender expression, among others. We foster a collaborative and inclusive work environment that allows everyone to bring forth their best selves. **Our Values** -------------------- **Our values define our identity** and serve as the driving force behind fulfilling our purpose, guiding all our actions and decisions. **Legal Requirements** If the position you are applying for is located outside the country where you currently reside, you may need to obtain a visa and/or work permit and/or residence permit, as well as comply with any other requirements mandated by local labor and immigration regulations or applicable professional regulations for the position in that country. In case you are selected as the final candidate, BBVA may assist you with the corresponding permit/visa application process, with the understanding that if, for any reason, (i.) the relevant visa and/or work permit and/or residence permit is not issued, or (ii.) any other requirements mandated by local labor and/or immigration and/or applicable professional regulations for performing the position in that country are not met, unfortunately, you will be excluded from the position. Likewise, if you already hold a visa and/or work permit and/or residence permit for the respective country, please indicate so when applying for the position.