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Job Summary: We are seeking a professional to manage and mitigate operational risks, ensure regulatory compliance, and promote continuous improvement in commercial banking. Key Responsibilities: 1. Manages and mitigates operational risks in commercial banking 2. Defines and implements operational risk and control indicators 3. Participates in internal control committees and promotes continuous improvement **Want to develop your professional career?** BBVA is a global company with over 160 years of history, operating in more than 25 countries, serving over 80 million customers. We are more than 121\.000 professionals working in multidisciplinary teams with diverse profiles, including finance specialists, legal experts, data scientists, developers, engineers, and designers. Our people make the difference in our success. **Contract Type:** Regular (Indefinite) **What Are We Looking For?** Responsibilities: * Participate in and ensure completion of the Risk \& Control Self\-Assessment (R\&CSA) for Business Units, identifying underlying operational risks and periodically evaluating the design and effectiveness of their controls. * Define and implement specific operational risk and control indicators, monitoring adherence to established Management Limits for Business Unit operations. * Identify, record, and rigorously track actual operational losses incurred by centralized support areas in the corporate tool, immediately driving corrective action plans. * Address, manage, and promote definitive closure of control gaps and deficiencies identified by Regulators, Internal Audit, and External Audit within the Business Unit’s scope, technically validating the supporting evidence for remediations. * Ensure that operational risk management across Business Unit processes incorporates reputational impact considerations, closely coordinating with the Responsible Business discipline. * Participate in and ensure assignment of risk tiering for new corporate initiatives, transformation projects, digital channels, or Commercial Banking products originating within the Business Unit. * Share the general mitigation framework and relevant control information (regulatory requirements, Internal Audit, External Audit, etc.) with process owners in the Business Unit prior to launching any project. * Assess inherent risk, propose target risk, and determine prioritization of critical risks for core commercial banking processes. * Determine residual risk and enter risks, controls, indicators, and specific action plans for centrally managed initiatives under their responsibility into the corporate risk management tool (SIRO or other). * Ensure and monitor resolution of blocking and non-blocking conditions established by Admission Committees for production release of new developments or products. * Continuously train and upskill Commercial Banking Business Unit leaders and professionals on the General Operational Risk Framework (identification, mitigation, and reporting). * Actively participate in Business Unit Internal Control and Incident Committees, presenting monthly health status of credit factory or operations controls, critical gaps, and evolution of mitigation plans. * Guarantee integrity, accuracy, and functionality of technical content hosted on the internal control site related to centralized support processes. * Receive, analyze, and resolve root causes of operational risks escalated by the Commercial Network team when failures detected in branch offices originate from defective processes, platforms, or centralized policies at Head Office. * Prepare and submit executive operational risk status reports for support areas addressed to Control Unit managers. * Formally propose and structure technical escalation of structural control weaknesses to the Country Corporate Assurance Committee or other cross-functional governance bodies if the severity of the finding warrants it. * Perform other duties assigned by the leader and drive continuous improvement of the role. Requirements: * Bachelor’s degree in Industrial Engineering, Business Administration, or related fields. * Minimum 6 years of experience performing similar functions, ideally in audit and consulting roles. Strong negotiation and assertive communication skills to manage working sessions with multidisciplinary teams. * **Responsible Banking** --------------------- Our responsible banking model **aims to build a more inclusive and sustainable society.** Because the future of finance is financing the future. We began with the spirit of helping others make the best financial decisions. That spirit remains today and inspires us to keep moving forward—prioritizing innovation and digital transformation—and making the opportunities of this new era accessible to all. **Diversity** -------------- At BBVA, we believe that having a **diverse team** makes us a better bank. For this reason, we **actively support diversity, inclusion, and equal opportunity**, regardless of race, gender, age, religion, sexual orientation, gender identity, gender expression, among others. We cultivate a collaborative and inclusive work environment that allows each person to bring forth their best self. **Our Values** -------------------- **Our values define our identity** and serve as the driving force behind fulfilling our purpose, guiding all our actions and decisions. **Legal Requirements** If the position you are applying for is located outside the country where you currently reside, you may need to obtain a visa and/or work permit and/or residence permit, as well as comply with any other requirements mandated by local labor and immigration regulations or applicable professional regulations for the position in that country. Should you be selected as the final candidate, BBVA may assist you in processing the corresponding permit/visa, with the understanding that if, for any reason (i.) the required visa and/or work permit and/or residence permit is not issued, or (ii.) any other requirements mandated by local labor and/or immigration and/or professional regulations applicable to the performance of the position in that country are not met, you will unfortunately be excluded from the position. Likewise, if you already hold a visa and/or work permit and/or residence permit for the respective country, please indicate so when applying for the position.
