Customer Care Advisor

Description

Job Summary: We are seeking a customer service professional to handle inquiries and complaints across various channels, ensuring courteous and efficient service. Key Highlights: 1. Multichannel and friendly customer service 2. Efficient management during peak-demand hours 3. Collaborative culture and leadership opportunities **About Us:** We are a technology-based mobility platform with over 17 years of experience, committed to contributing to a kinder, more respectful, and safer Lima. Currently, we operate as the official mobility provider for Jorge Chávez International Airport and for Lima’s most important shopping malls and corporations. **Requirements:** * Prior customer service experience (phone calls and/or WhatsApp) * Excellent customer interaction and communication skills * Stress tolerance and ability to work under pressure during peak-demand hours * Strong writing and spelling proficiency **Responsibilities:** * Deliver customer service through multiple channels (phone calls, WhatsApp, other digital platforms) * Respond promptly to inquiries, complaints, and requests with courteous service * Efficiently manage high-demand periods (rush hours) while maintaining service quality * Draft clear, courteous, and brand-aligned responses * Log and track all handled cases until resolution * Coordinate with other departments when required **We Offer:** * Formal employment contract from day one, including all statutory benefits. * Safe transportation with discounts on our taxi fleet. * Corporate discounts with partner brands. * A collaborative, flat, and approachable culture where every individual can propose and lead projects. **Work Modality:** * Shift: Night \- Monday to Sunday / 10 PM to 6 AM * Hybrid (In-person Sunday to Thursday / Remote Friday and Saturday, subject to performance results) * Day off: Thursday, Friday, or Saturday Good luck! Salary: Starting at S/.1,500\.00 per month Application Question(s): * Indicate your district of residence Work Location: On-site employment