On-Site Technical Support L2 - Intern (Talent Pipeline)

Description

Job Summary: We are seeking a technical support professional for the PC and peripheral fleet, responsible for resolving hardware and software incidents. Key Highlights: 1. Comprehensive hardware and software technical support. 2. On-site incident resolution and equipment management. 3. Opportunity for growth within a global and innovative team. Join Stefanini! At Stefanini, we are more than 30\.000 brilliant minds, connected from 41 countries, doing what we love and co\-creating a better future. You definitely don’t want to miss out! Why will we choose you? Because the challenges you’ll take on reflect your ambitions! **Responsibilities and Duties** * Provide support for the entire PC and peripheral fleet (pin pad \- ticket printers \- etc.) * Resolve hardware and software incidents on-site * Support incidents related to base software * Prepare, install, configure, and replace computing equipment * Clone equipment and back up user data * Customize equipment and restore user data * Prepare equipment for delivery to vendors and end users * First-line support for printers * Prepare, install, configure, and replace computing equipment due to equipment anomalies. Includes equipment cloning, user data backup, equipment customization, and data restoration. **Requirements and Qualifications** * Technical professional with completed studies in systems, computer science, industrial engineering, logistics, or related fields. * Knowledge of ITIL Foundation (desirable but not mandatory) * Familiarity with agile methodologies (desirable) * 6 months to 2 years of experience * Technical knowledge of hardware * Basic knowledge of MS Office 2016 or later * Familiarity with ticketing management tools (JIRA, ServiceNow, Proactiva net, etc.). Are you looking for a place where your ideas shine? With over 38 years of experience and a global presence, Stefanini transforms tomorrow — together. Here, every action matters and every idea can make a difference. Join a team that values innovation, respect, and commitment. If you’re a disruptive individual, committed to continuous learning, and innovation is in your DNA, then we’re exactly what you’re looking for. Come and build a better future — together!