Receptionist - Customer Service

Description

Job Summary: We are seeking a responsible, empathetic, and committed Receptionist with a service-oriented mindset and experience in customer service for a dental clinic specializing in pediatric dentistry. Key Highlights: 1. Commitment to professional, approachable, and high-quality service. 2. Focus on pediatric dentistry and orthodontics with patience toward children. 3. Opportunity for growth within a new dental project. We are **DENTITOONS**, a newly established dental clinic operating under this commercial name in the dental field, backed by **9 years of experience and track record in the dental market of Villa El Salvador**. Over these years, we have upheld our commitment to delivering professional, approachable, and high-quality care—accompanying our patients and their families in maintaining oral health. In this new phase, operating as **DENTITOONS**, we aim to continue growing and consolidating ourselves as a clinic primarily focused on **Pediatric Dentistry and Orthodontics**, while still offering **General Dentistry** services. Our mission is to provide a positive dental experience—especially for our youngest patients—by creating an environment where children feel comfortable, safe, and supported throughout their treatments. Therefore, we are looking to onboard 1 Receptionist who is **responsible, committed, empathetic, and service-oriented**, shares our vision, and is highly motivated to grow alongside this new project. **Receptionist** REQUIREMENTS: * Age 25\-40 years * Experience in customer service and front-desk operations in dental clinics. * **Proactive, RESPONSIBLE, charismatic, highly patient with children and parents, PUNCTUAL.** * Proficiency in Microsoft Office * Punctual with scheduled working hours * Preferred: Completed technical administration studies (preferably administration-related degrees) * Minimum 1 year of public-facing experience, preferably in the private healthcare sector and/or dental clinics. * Basic proficiency in WhatsApp Business and social media platforms. * Familiarity with payment systems (POS, YAPE, PLIN) * Knowledge of issuing payment receipts (INVOICES, RECEIPTS FOR HONORARIA, SALES SLIPS) * Knowledge of petty cash management. RESPONSIBILITIES: * Promptly and courteously attend to callers, providing complete information about all services and required documentation for proper procedures. * Manage billing systems, daily cash handling, daily reconciliation, and daily reporting to headquarters. * Address requests from customers and suppliers. * Attend to patients and manage clinical records. * Coordinate and guide appointments, providing patients with all necessary information. * Enter patient data into the system to generate corresponding payment documents (invoices, sales slips, receipts for honoraria). * Create internal content at the clinic (maintain engaging, child-friendly interactions within the clinic setting). * Ensure order and professional appearance of the clinic and reception area. * Perform other duties assigned by the immediate supervisor. * Adhere to patient experience protocols and maintenance standards within the clinic. PERSONAL COMPETENCIES: * Professional appearance, creativity, honesty, and dynamism * Responsibility, discretion, and organization * Strong communication skills, teamwork ability, and interpersonal relationship skills * Extremely important: high level of patience with children * Ability to work under pressure **WORK LOCATION:** * Av. Central 1675, Sector 2, Group 03, Mz I \- Villa El Salvador (Reference: 1 1/2 blocks from the Cuaves roundabout) * **WORK CONDITIONS:** \* * **Schedule: Monday to Saturday (full-time shift)** * Morning and Afternoon shifts: (9 AM \- 1 PM and 3 PM \- 9 PM) * Lunch break (1 PM \- 3 PM) \* * **SALARY:** * PEN 1800 per month (paid half monthly, balance at month-end). (Pension system deductions apply to this amount.) * Formal payroll enrollment from the first month (MYPE legal benefits apply, including 15 paid vacation days after the first year of employment) Employment Type: Full-time, Contract-based Contract Duration: 3 months Salary: PEN 1800 per month Compensation: PEN 1,600.00 \- PEN 1,800.00 per month Work Location: On-site employment