Position Summary: We are seeking a Customer Service Executive with an operations orientation to manage requests and incidents related to logistics services, including case tracking and operational coordination. Key Highlights: 1. Manages requests and incidents related to logistics services 2. Efficiently coordinates with operations to resolve cases 3. Requires an analytical, solution-oriented, and proactive profile We are looking for a **Customer Service Executive with an operations orientation**, responsible for managing requests and incidents related to our logistics services. **Responsibilities:** * Handle inquiries, complaints, incidents, and store requests. * Track reported cases until resolution. * Coordinate with operations in the event of delays, incidents, or service requests. * Register cases and classifications using AppSheet. * Analyze root causes of customer dissatisfaction. * Prepare reports for supervision. * Monitor Customer Experience metrics. **Requirements:** * Minimum 1 year of experience in customer service. * Experience in courier, logistics, e-commerce, distribution, retail, or last-mile delivery is preferred. * Intermediate Excel skills. * Currently enrolled in or graduated from a technical or university program. * Analytical and solution-oriented profile. * Proactivity and strong coordination skills. **Conditions:** * Monday to Saturday, from 9:00 a.m. to 6:00 p.m. * Remuneration: S/ 1,300\. Salary: S/.1,300\.00 per month Workplace: On-site employment
María García
Indeed · HR
María García
Indeed · HR
