Position Summary: We are seeking a proactive and analytical customer service manager responsible for handling inquiries, complaints, and incidents; analyzing customer dissatisfaction; and preparing reports. Key Responsibilities: 1. Manage store inquiries, complaints, and incidents. 2. Analyze root causes of customer dissatisfaction. 3. Monitor and review Customer Experience (CX) metrics. **Customer Service Manager (CSM)** We seek a proactive, analytical, and customer-oriented individual capable of efficiently managing store inquiries, complaints, and incidents. * Handle store inquiries, complaints, incidents, and requests. * Analyze root causes of customer dissatisfaction using the AppSheet platform. * Prepare reports for the immediate supervisor regarding complaints and incidents requiring coordination or meetings with stores. * Monitor and review area-specific Customer Experience (CX) metrics. * Track reported cases until appropriate resolution and closure. **Requirements** * Minimum experience in the Logistics field * Excel proficiency * Currently pursuing a technical or university degree, at minimum * Leadership and communication skills * Ability to manage incidents and resolve problems Work Schedule: Monday to Saturday, 9:00 a.m. to 6:00 p.m. Compensation: S/ 1,300 RXH Salary: S/.1,300\.00 per month Work Location: On-site employment
María García
Indeed · HR
María García
Indeed · HR
