After-Sales Assistant

Description

Job Summary: We are seeking a professional to manage and monitor requests, record and update information, and coordinate inspections, deliveries, and observations. Key Highlights: 1. Manages and monitors customer service requests 2. Records and updates information in CRM and control tools 3. Coordinates inspections and follow-up of commitments **Requirements** * Graduate or Bachelor's degree in Architecture, Civil Engineering, Business Administration, or related fields. * Minimum 1 year of experience in customer service, after-sales, administrative management, or similar positions. * Experience in the real estate or construction sector is desirable. * Intermediate-level proficiency in Microsoft Excel. * Proficiency in Microsoft Office. * Experience with CRM systems (Sperant or others) is desirable. **Responsibilities** * Manage and monitor requests received via email, phone calls, and other customer service channels. * Record and update information in CRM, Excel, and control tools. * Maintain up-to-date databases and departmental documentation. * Prepare tracking reports and performance indicators. * Coordinate inspections, deliveries, and identification of observations. * Follow up on commitments with customers, suppliers, and internal departments. * Support issuance and filing of minutes, letters, and other departmental documents. * Flag critical cases, upcoming deadlines, or non-compliance issues. **Working Conditions** * Work mode: On-site. * Working hours: Monday to Saturday. * Workplace: San Isidro. * Formal employment with all statutory benefits. * Market-competitive remuneration. Salary: Starting from S/.1,500\.00 per month Application Questions: \* Do you have at least 1 year of experience in customer service, after-sales, or related administrative functions? * Do you have experience working in real estate companies, construction firms, or related sectors? * What is your level of proficiency in Excel? * Do you have experience using CRM systems (Sperant, Salesforce, HubSpot, or others)? * Please state your salary expectations. Workplace: On-site employment