Customer Service Call Center

Description

Job Summary: We are seeking a proactive student with a commercial mindset to manage leads, deliver high-quality digital and telephone customer service, and follow up with clients. Key Highlights: 1. Professional growth opportunities 2. Dynamic work environment 3. Performance-based bonuses You possess initiative and a commercial attitude to manage digital contacts, follow up on leads, make calls, and provide close, high-quality service. **SCHEDULE:** * Monday to Saturday: 9:00 AM to 1:00 PM / 2:00 PM to 6:00 PM **SALARY:** * S/ 585 to S/ 600 **RESPONSIBILITIES:** * **Contact leads via phone calls and digital channels** to provide information about programs, schedules, and benefits. * Respond to messages from prospects and customers via **social media and digital channels** (Instagram, Facebook, TikTok, WhatsApp Business). * **Follow up with leads to confirm their interest and attendance at sessions or visits.** * **Register and update information in the CRM.** **REQUIREMENTS:** * Student in final semesters of **Marketing, Communications, Advertising, Digital Marketing, or related fields**. * Minimum **3 months of experience in call centers, customer service, or related roles**. * **Experience or interest in customer service and making phone calls.** * Basic knowledge of data handling in Excel and use of digital platforms (Instagram, Facebook, WhatsApp Business) for managing information and communicating with customers. * **Strong digital and in-person communication skills, proactive attitude, and service orientation.** **WHAT WE OFFER:** * **Performance-based bonuses.** * **Formal employment registration.** * **Professional growth opportunities.** * Dynamic work environment. * Special discounts on our activities. Application Questions: * What do you consider most important when responding to social media messages: speed, clarity, or friendliness? Please explain why. * One of the main responsibilities of this position is to contact potential customers by phone to provide information. Please tell us whether you have experience making such calls, or how you would feel performing this function. * Have you worked with any CRM or customer database (Excel, HubSpot, etc.)? * Did you review the schedule and salary? Do you agree with them? * Which shift would you like to apply for: morning or afternoon? Work Location: On-site employment