Message Manager - ESTHETICS

Description

Job Summary: We are seeking a Message Manager for Louhma Esthetic, responsible for responding to messages on social media and WhatsApp, providing information about treatments, and guiding patients toward appointments. Key Highlights: 1. Training on treatments and care protocols 2. Positive work environment 3. Opportunity for professional development At **Louhma Esthetic**, we are looking for a **Message Manager** responsible for effectively handling and responding to mass messages received via our social media platforms and WhatsApp. Your primary role will be to provide clear and personalized information about our aesthetic treatments, with the goal of guiding patients toward evaluations or appointment bookings. **Responsibilities:** * Respond to messages on Instagram, Facebook, TikTok, and WhatsApp Business. * Provide accurate information about treatments, promotions, and services. * Resolve common patient inquiries in a courteous and professional manner. * Coordinate appointment scheduling and appropriately route inquiries to relevant departments. * Maintain proper follow-up on pending conversations. * Support improvements in digital customer service processes. **Requirements:** * Prior experience in customer service via digital messaging. * Strong writing skills, spelling proficiency, and written communication ability. * Basic knowledge of social media platforms and WhatsApp Business. * Basic proficiency in Word, Excel, Drive, and other tools. * Familiarity with aesthetic treatments is desirable (but not mandatory). * Ability to work in an organized, efficient, and empathetic manner. **We Offer:** * Training on our treatments and care protocols. * A positive work environment. * Opportunities for professional development within the center. * Corporate benefits. Send your CV and join the Louhma Esthetic family! Employment Type: Full-time Work Location: On-site