CUSTOMER SERVICE - Freight Agent

Description

Job Summary: Coordinate and track scheduled shipments, handle special requirements, validate shipping documentation, and manage customer complaints for a leading logistics company. Key Responsibilities: 1. Coordination and tracking of international shipments. 2. Management of special requirements and shipping documentation. 3. Customer service for internal and external customers, and resolution of complaints. Coordinate scheduled shipments with agent offices and/or shipping lines at origin and destination. Track door-to-door, door-to-airport, and airport-to-airport shipment orders; the latter using a Colouder. Route coordination and order tracking with origin offices via tools established by the client / AGUNSA FREIGHT FORWARDER. Receive, process, and channel special requirements (e.g., inspections, photo documentation, re-packing, etc.). Validate correct issuance of shipping documents (rates, payment terms, Incoterms, customer’s legal name, RUC, address, shipment details, etc.) Record shipments, arrival delays, ETA, ETD, flights, vessels, cancellations, delays, etc. Handle complaints and claims from external and internal customers. Validate shipping instructions provided by the customer. AGUNSA PERU is a subsidiary of the AGUNSA Group, a leader in port and airport services across South America. It began operations in Peru in 1995, providing logistics services to importers, exporters, and international trade operators through one of the most modern customs complexes on the southern Pacific, designed for integrated handling of air, sea, and land cargo. AGUNSA PERU serves clients across a wide range of industries, designing and implementing comprehensive logistics solutions for both local and international business operations—leveraging expertise acquired over years of experience. More than a logistics service provider, AGUNSA PERU is a strategic business partner that shares with its clients the responsibility of building success. AGUNSA PERU’s operations include handling over 300 vessels annually, more than 30,000 containers, and approximately 50,000 metric tons of general cargo. Its clients include major shipping lines and NVOCCs, as well as numerous importers and exporters. A team of professionals specialized in terminal operations, container depots, transportation, and distribution—committed to adding value in managing clients’ businesses and meeting stringent quality requirements—is continuously seeking optimal logistics solutions for its clients. Requirements Graduate in International Trade, International Business, or related field. Minimum 2 years’ experience as Commercial Assistant or Customer Service representative. Knowledge of leasing operations, international trade, and customs legislation. Intermediate to Advanced English language proficiency (preferred). Intermediate-level Excel skills. Availability to work in Callao/Miraflores. Benefits Formal employment with all statutory benefits. Friendly work environment.