Customs Customer Service

Description

Job Summary: We are seeking a proactive Customs Customer Service professional to manage and coordinate customs clearance and logistics operations, providing comprehensive support to clients. Key Highlights: 1. Manage customs clearance and logistics operations. 2. Act as a direct communication channel with clients. 3. Opportunities for professional development and growth. As a leading operator in the international trade and logistics sector, we are looking for a talented and proactive **Customs Customer Service** professional to join our Customs Operations team. If you have experience in customs brokerage or freight forwarding agencies, excellent communication skills, and strong customer orientation, this opportunity is for you! **Job Objective** To comprehensively manage and coordinate customs clearance and logistics operations, acting as a direct communication channel with clients to provide support, resolve inquiries regarding processes and documentation, and ensure timely compliance with import and export operations. **What will be your main responsibilities?** * **Customer Service and Support:** Address and resolve general and specific inquiries regarding the status of clients’ processes, requirements, and customs documentation. * **Customs Clearance Tracking:** Perform continuous tracking, monitoring, and follow-up of customs clearance procedures, coordinating each operational stage of cargo handling. * **Operational Coordination:** Maintain ongoing communication and coordination with warehouses, storage terminals, land transportation companies, shipping lines, and airlines. * **Document Management:** Verify proper receipt and processing of documents required for import or export customs clearance. **Requirements:** * **Education:** Technical or university degree in International Trade, International Business, Administration, Logistics, or related fields. * **Experience:** Minimum of **2 years** in customs brokerage agencies, freight forwarding agencies, logistics operators, or international trade departments. * **Technical Knowledge:** * Solid understanding of import/export processes and customs/operational documentation. * Basic knowledge of tariff classification and customs valuation. * Operational-level proficiency in Microsoft Excel. * **Desirable:** Prior experience using the customs platform **SINTAD**. * **Key Skills:** Customer orientation, proactivity, sense of urgency, negotiation ability, orderliness, organization, and ability to work under pressure. **What do we offer?** * Monthly salary of **S/. 3,500**. * Opportunity to join a company experiencing continuous growth in the logistics and international trade sector. * Real opportunities for professional development and growth. * Excellent working environment and a collaborative team-oriented culture. Salary: S/.3,500\.00 per month Workplace: On-site employment