CONTACT CENTER EXECUTIVE

Description

Position Summary: We are seeking a professional to manage calls, social media, and resolve patient inquiries, ensuring dynamic and efficient communication, as well as follow-up on medical service sales. Key Highlights: 1. Comprehensive management of patient communication and resolution of inquiries. 2. Promotion and follow-up of sales for medical services and treatments. 3. Interdepartmental collaboration to ensure customer satisfaction. **Responsibilities:** · Answer and manage patient phone calls and resolve their inquiries. · Dynamic communication with our patients via calls to our call center. · Respond to and manage social media messages (Facebook, TikTok, Instagram, WhatsApp, etc.). · Resolve user issues quickly and efficiently. · Identify patient needs, recommend the appropriate specialist, and provide information about medical services, schedules, location, and polyclinic policies. · Maintain detailed records of patient interactions. · Collaborate closely with other departments to ensure customer satisfaction. · Schedule and execute follow-up activities for closing medical appointment sales via a CRM. · Make calls to confirm existing appointments and reschedule as necessary. · Follow up and close sales for treatments offered after consultations (procedures, laboratory tests, ultrasounds, others). Monitor patients' health improvements after appointments to ensure service satisfaction. · Propose continuous improvements to service processes. · Prepare and present monthly management reports. **Requirements:** * Call Center or similar experience of more than 1 year (preferably in the healthcare sector). * Customer service experience. * Ability to work in a team. * Proficiency in Microsoft Office. Employment Type: Full-time Salary: Starting from S/.1,350.00 per month Work Location: On-site employment