Fleet Data Analyst - Hybrid Fleet Manager

Description

Job Summary: Manage telematics platforms, configure telematics products, train customers, and handle requirements to optimize fleets and strengthen customer relationships. Key Responsibilities: 1. Comprehensive management of telematics platforms and products. 2. Training and continuous support for external customers. 3. Preparation of reports and data analysis for optimization. * Manage the company's various telematics platforms for fleet management of our customers in accordance with the manual and our suppliers' instructions. * Comply with procedures, KPIs, guidelines, deliverables, and policies of the company's Operations Department. * Manage telematics platform data based on the pillars of operations, maintenance, and safety. * Timely perform respective configurations of telematics products, including group creation, rules, reports, alerts, and others, in accordance with established procedures and guidelines. Provide appropriate access to assigned customers via email notification. * Train assigned customers promptly according to our established telematics solutions training plan. * Handle external and internal customer requests in accordance with SLAs defined by request type, using established platforms and/or tools for such management. * Create, modify, and update customized reports per external customer needs in Excel, Power BI, and other designated tools. * Validate Power BI automations. · Create, update, and track tickets generated for suppliers, external customers, IT, and others through established software tools. · Provide external customer support related to telematics platforms. · Conduct scheduled weekly calls with 25% of assigned customers to strengthen customer relationships, collect customer requests or inquiries, optimize telematics platform usage, and identify improvement opportunities. During these calls, information must be received and recorded in the designated digital tool or report. · Follow up on requests at the specified frequency. · Prepare reports: accident reports, data analysis and interpretation reports, native Excel report deliverables. · Perform validations per established procedures: engine variables for external customers, script status, fault codes in telematics devices, health condition of Surfsight cameras. · Comply with the demo management procedure. · Manage and participate in sessions with external and internal customers. Attend in-person sessions with external customers as assigned. · Comply with the external customer meeting management procedure. · Manage geofences, exception rules, unassigned vehicle reports, and others. · Send communications to external customers regarding device failures, service outages, platform maintenance, and other relevant updates for our customers. · Manage requests related to device suspensions, reactivations, and terminations in accordance with established timelines. · Comply with the established procedure upon receiving device failure notifications from customers or the control center: perform initial validation of the device status on the platform and manage accordingly with the external customer—creating a ticket and/or escalating to the technical support team. · Present KPIs to customers as applicable. · Request and send GPS and telematics certificates per external customer requirements. · Maintain effective communication with customers. · Provide high-quality, reliable information to external and internal customers in a timely manner. We Offer Salary S/3608 KPI-based bonuses: S/300 (starting from the 4th month; paid semi-annually) Remote work Vacation entitlement starting from the 3rd month Half-day birthday leave and other benefits Position Type: Full-time Salary: S/.3,300\.00 \- S/.3,600\.00 per month Work Location: Hybrid in Lima, Lima