Project Manager _ Temporary _ Call Center _ J23

Description

Position Summary: Project Manager responsible for planning, managing, executing, and overseeing the implementation of new IT services, ensuring quality and timeliness. Key Highlights: 1. Lead IT implementation and transformation projects 2. Coordinate multidisciplinary teams and stakeholders 3. Manage the full lifecycle of technology projects **Job Description** ---------------------- IT Project Management Leader (implementation and transformation). Align teams and clients to ensure timelines, quality, and security. Entel Connect Center is currently seeking a Project Manager whose primary purpose is to plan, manage, execute, and supervise the implementation of new services to ensure that a project is completed within budget, timeline, and established quality standards. The specific responsibilities of this role are as follows: * Plan, direct, coordinate, and control the lifecycle of assigned projects, ensuring adherence to scope, Gantt chart, milestones, costs, quality, and agreed commitments. * Gather, analyze, and document customer and business requirements, including scope, assumptions, dependencies, deliverables, acceptance criteria, and operational, technical, and security constraints. * Develop the project work plan, defining activities, responsible parties, governance structure, risk matrix, communication plan, testing plan, production rollout plan, and monitoring mechanisms. * Form and coordinate multidisciplinary project teams with commercial, operations, technology, ITSM, technological enablement, quality, security, reporting, vendor, and other support areas. * Officially launch the project upon award or client acceptance, leading kick-off meetings, expectation alignment, stakeholder management, and work agreements. * Manage coordination with Business/Services Managers, Operations, and Clients for new business, cross-selling, service transformation, and evolution of existing accounts. * Ensure integration of technological and operational components associated with the service, such as contact center platforms, digital channels, IVR, voicebot/chatbot, CRM, reporting, integrations, and support processes. **Candidate Requirements** -------------------------- * Bachelor's degree in Industrial Engineering, Computer Engineering, Commercial Engineering, or Business Administration * Specialization or certification in project management (PMI/PMP), Scrum/Agile, or equivalent (Preferred) * Knowledge of ITIL, service management, ISO 27001, ISO 9001, and/or COPC (Preferred) * Experience in BPO implementations, call centers, digital channels, or technology solutions (Preferred) * Proficiency in MS Project and project management tools (Monday, Jira, Planner, Lists, or others) * Project management methodologies: PMI, Agile/Scrum, and hybrid approaches * Language: Intermediate English * Intermediate/Advanced office software skills * Experience in similar positions/functions [Verifiable] **Selection Process** ------------------------ The selection process for this position proceeds as follows: * Stage 1 (Online): CV and Additional Questions * Stage 2 (Online): Assessments and Video Interview * Stage 3 (In-person): Face-to-face interviews with final candidates Upon application, you will be notified exclusively via email regarding the status of your application.**About Us** ------------------ We are Entel Connect. Our purpose is to help transform user experiences by integrating technologies, processes, and people — contributing to the growth of your business and society. We seek individuals who treat customers as their own, inspire and mobilize others, and lead change with excellence in results.