Customer Service Representative

Description

Job Summary: Smart Hiring is seeking bilingual customer service professionals for a call center role involving phone call handling, multichannel contact, and accurate data entry within a dynamic environment. Key Highlights: 1. Career advancement and professional growth opportunities. 2. Interaction with the Hispanic-American population. 3. Development in case management and computer systems. Smart Hiring is a Peruvian company whose parent company is located in the United States, focusing on healthcare, general services, and technology sectors. We are currently expanding and require Customer Service Professionals for our call center: We seek bilingual professionals with relevant experience. REQUIREMENTS: * Completed undergraduate studies in administration, business, or related fields. * Minimum 2 years of experience in customer service, preferably in healthcare or related industries. * Advanced English proficiency, both written and spoken. (MANDATORY) * Intermediate-level Office software proficiency. * Ability to quickly learn data-entry and reporting software. * Experience in case handling or Case Management systems. * Full-time availability. Shifts from Monday to Friday and from Wednesday to Sunday. * Availability to work on public holidays (except Christmas Day and New Year's Day, which are days off). * We offer career progression paths; therefore, we seek candidates motivated to commit long-term. COMPETENCIES: * Proactive, empathetic, enthusiastic, organized, responsible, and honest individual. * Analytical ability. * Ability to follow detailed instructions. * Intermediate or advanced computer skills. * Goal- and results-oriented mindset. * Communication skills effective at all levels. RESPONSIBILITIES: * Handling phone calls in English and Spanish with Hispanic-American customers in the U.S. * Customer contact via phone (inbound and outbound), chat, WhatsApp, and other electronic channels. * Verifying and accurately entering data in an orderly manner to ensure record integrity. * Maintaining operations by adhering to technologies and procedures, and reporting necessary changes. * Contributing to team efforts by achieving measurable results. On-site employment at Corpac (San Isidro) Salary: 2,500 soles plus performance-based bonuses Website: https://smarthiringpe.com/ Address: Calle 1 oeste 0061, Oficina 304, Urbanización Corpac, San Isidro Salary: S/.2,500\.00 per month Work Location: On-site employment