Customer Success Analyst Jr.

Description

Job Summary: We are seeking a professional to support mid-market account management and assist Customer Success Managers, with a focus on onboarding, training, and client follow-up. Key Highlights: 1. Be part of an international team 2. Positive work environment with an agile and dynamic culture 3. Career path opportunity **Why Work With Us?** We are a fast-growing company revolutionizing the data landscape in Latin America! CIAL Dun \& Bradstreet is the leading provider of data and solutions to drive better business decisions across Latin America, the Caribbean, and Israel. Our solutions are designed to transform how companies manage risk and make critical decisions about the businesses they trust. At CIAL, we firmly believe that every team member plays a fundamental role in achieving our goal of helping businesses thrive in any economic environment. It is our people—not technology—that makes what we do possible. It is our people—not data—that turns information into knowledge. And it is our people—not algorithms—that care about helping our customers make better decisions. **The Role** Support the team in managing mid\-market accounts and assist Customer Success Managers with tasks related to larger accounts. This position will focus on client onboarding, product training, usage tracking, platform adoption support, and internal coordination. We seek a candidate eager to grow within Customer Success, who enjoys working directly with clients and feels comfortable handling operational and follow-up tasks. **What Are Your Key Responsibilities?** * Support mid\-market clients throughout their onboarding and platform adoption process. * Deliver basic product training and help clients understand how to use the platform’s features. * Conduct client follow-ups to monitor platform usage and identify questions, challenges, or adoption gaps. * Identify clients with low usage levels, concerns, or potential obstacles, and escalate them to the Customer Success Manager. * Assist in preparing presentations, reports, and follow-up communications for clients. * Maintain organized and up-to-date client information, interactions, onboarding progress, and account updates in the CRM or other internal tools. * Coordinate client meetings, training sessions, and internal follow\-ups. * Collect client feedback and share it with the Customer Success, Product, or Support teams. * Identify opportunities to improve platform adoption and escalate relevant findings to senior team members. * Provide operational support to Customer Success Managers. **Profile \& Skills** Required: * Bachelor’s degree in Marketing, Communications, Business Administration, or related field. * 1–2 years of experience in Customer Success, B2B Customer Support, Onboarding, Account Management, or similar roles (mandatory). * Intermediate English (mandatory) * Proficiency with digital tools, CRM platforms, spreadsheets, and customer management systems. * Experience in SaaS, technology, digital platforms, or B2B services is preferred. * Excellent communication and interpersonal skills, with the ability to clearly explain platform processes and functionalities. * Customer orientation and genuine interest in helping users adopt a digital platform and derive maximum value from it. * Ability to identify client inquiries, usage challenges, or adoption gaps, and escalate them promptly to the appropriate team members. * Aptitude for learning new software tools. * Strong organizational skills, attention to detail, and ability to manage follow-up on multiple tasks or accounts simultaneously **What We Offer:** * Positive work environment with an agile and dynamic culture. * Opportunity to be part of an international team. * Hybrid work model. * 100% covered private health insurance. * Career path opportunity. *CIAL provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation, and training.*