Quality and Training Analyst – Educational Call Center

Description

Job Summary: GLOBAL TIC is seeking a Quality and Training Analyst for a challenging, multicultural environment with global projection, focused on call auditing and strengthening team performance. Key Highlights: 1. Development in a challenging, multicultural, and evolving environment. 2. Scholarship of up to 80% for educational programs offered by the Proeduca Group. 3. Opportunity to join the PROEDUCA Group, an international benchmark. We are **GLOBAL TIC**, a company specialized in services for the higher education sector and part of the **PROEDUCA Group**, an international benchmark in education. We offer the opportunity to grow within a challenging, multicultural, continuously evolving environment with global projection. **We invite you to apply and join our community as a Quality and Training Analyst!** **What will your responsibilities be?** * Audit calls to identify opportunities for improving team performance. * Identify training needs in commercial, technical, and product-related skills. * Conduct coaching and mentoring sessions to strengthen team performance. * Monitor performance and support goal achievement. * Prepare and present quality reports summarizing results and findings. **What are we looking for?** * Technical or university studies in final cycles or completed. * Knowledge of sales in the educational sector or experience in Admissions or Call Center environments. * At least 2 years of experience in commercial teams and administrative management. * Experience in training, auditing, and quality processes. * Intermediate-level Excel proficiency. * Availability to work Monday through Friday from 8:00 to 18:00 hrs., and Saturdays from 9:00 to 12:00 hrs. * Full-time on-site availability in San Isidro. **What do we offer?** * Formal employment registration from day one. * Renewable contracts. * Scholarship of up to 80% for any educational program offered by the Proeduca Group. * Comprehensive formal employment registration including all statutory benefits (CTS, bonus payments, family allowance). **Apply now and become part of the Global TIC family!** *We reaffirm our commitment to diversity, inclusion of persons with disabilities and individuals from diverse cultures, and gender equity. We guarantee equal opportunities.* Group Companies Management and Administration Personnel (PGA) Locations Lima \- Peru Employment Type Full-time Company UNIR \- International University of La Rioja