Job Summary: We are seeking a systems technician or graduate with experience in hardware, software, and network support to join our technical support team at the airport. Key Highlights: 1. Comprehensive technical support for internal and external users 2. Diagnosis and resolution of technical incidents in a critical environment 3. Collaboration in the implementation of technological solutions **AVECIM:** We are the new company managing taxi service sales and control at the new Jorge Chávez International Airport. **WHAT WE REQUIRE:** * Academic Qualification: Technician or graduate in Systems Engineering, Computer Science, Computing, or related fields. * Solid knowledge of hardware (PCs, servers, networking devices) and software (operating systems, applications, and network software). * Proficiency in fundamental networking concepts such as TCP/IP, DNS, network configuration, and connectivity troubleshooting. * Knowledge of firewall, router, switch, and VPN configuration. * Strong knowledge of SQL Server Management Studio (Profiler) (mandatory). * Knowledge of Amazon Web Services (AWS). * Experience with Jira Service Desk, remote support tools, and customer service. * Excellent communication skills to coordinate with cross-functional teams and ensure timely, high-quality deliverables. * Ability to quickly and efficiently resolve complex problems by providing technical solutions that prevent future issues. * Skill in performing root cause analysis and resolving difficult technical problems. * Ability to work in agile environments and rapidly shift between different tasks or projects. * Minimum 2 years of experience in similar roles. * Must reside in areas near the Airport. **AVAILABLE SCHEDULE** * On-site, Monday to Saturday, 2:00 PM to 10:00 PM. **RESPONSIBILITIES** * Provide technical support to internal and external users regarding hardware, software, and networks. * Provide application-level assistance: guidance, configuration, installation, reinstallation, and uninstallation, as well as diagnosis and resolution of incidents on Android-based devices. * Diagnose and resolve technical incidents, escalating cases to the development team when necessary. * Organize, prioritize, and track technical support requests using the Jira ticketing system, ensuring user satisfaction and timely problem resolution. * Collaborate in the implementation of new technological solutions. * Perform preventive and corrective maintenance tasks, including hardware and software installation, configuration, and updates. * Execute database queries using SQL Server. * Coordinate with other company departments to ensure operational continuity and prompt incident resolution. * Evaluate and prioritize tasks based on business value and user needs. * Continuously learn new technologies and improve technical skills. Good luck! Salary: S/.2,200\.00 per month Application Question(s): * Indicate your district of residence. * Given that operations occur at Jorge Chávez Airport, network continuity is critical. If a group of users reports losing connection to the system abruptly, what would be your logical step-by-step process to diagnose the issue? Work Location: On-site employment
María García
Indeed · HR
María García
Indeed · HR
