CUSTOMER EXPERIENCE ANALYST

Description

Job Summary: We are seeking a strategically and analytically minded Customer Experience Analyst for an industrial metal-mechanical company, focused on continuous improvement and innovation. Key Highlights: 1. Opportunity for professional growth and development in a leading company. 2. Dynamic work environment focused on continuous improvement. 3. Participation in nationally impactful projects. Our client, a **leading company in the industrial metal-mechanical sector**, is looking for a **Customer Experience Analyst** with strategic vision, analytical capability, and a focus on continuous improvement. **Requirements** * Bachelor's degree in any field (specialization is not exclusive). * Minimum **1 year of experience** in similar positions. * Experience in **customer experience (CX) management**. * Ability to **analyze data** (surveys, feedback, interactions, etc.) and develop improvement strategies. * Familiarity with technological tools such as **AI, RPA, Machine Learning** is desirable. **Main Responsibilities** * Evaluate customer experience campaigns using **focus groups, surveys, and data analysis**. * Schedule and conduct **nationwide project site visits**. * Support teams in using tools such as **NPS** and **CX studies**. * Identify improvement opportunities based on qualitative and quantitative data. * Propose and implement **customer experience improvement initiatives**. * Establish and monitor **customer experience KPIs**. * Implement **technological solutions** to automate and scale improvements in customer service processes. **Employment Conditions** * **Working Hours:** Monday to Friday, 8:00 a.m. to 5:30 p.m. / Saturdays, 8:00 a.m. to 1:00 p.m. * **MYPE payroll registration**, with all statutory benefits from day one. * **Competitive remuneration**, aligned with market standards and experience. * Availability to work in **Santa Clara – Ate** (5 minutes from Real Plaza Santa Clara). **Why Apply?** * Opportunity for **professional growth and development**. * Join a **recognized and solid company** in its industry. * Dynamic, collaborative work environment focused on continuous improvement. * Participation in **nationally impactful projects**. **Apply Now!** Join an organization committed to **excellence**, **innovation**, and creating memorable experiences for its customers. Employment Type: Full-time, Permanent Salary: S/.2,000\.00 \- S/.2,500\.00 per month Application Question(s): * How old are you, and which district do you live in? * Are you available to work in Ate \- Santa Clara? * What is your salary expectation? Work Location: On-site employment