Customer Manager

Description

Job Summary: We are seeking a Customer Manager with analytical capability, service orientation, and a focus on continuously improving customer service and satisfaction. Key Highlights: 1. Opportunity for professional growth and development 2. Being part of a recognized and solid company in its sector 3. A dynamic, collaborative, and continuous improvement-oriented work environment **Customer Manager** Our client, a leading company in the metal-mechanical industrial sector, is looking for a Customer Manager with analytical capability, service orientation, and a focus on continuously improving customer service and satisfaction. **Requirements** * Bachelor's degree in any field (specialization is not mandatory). * Minimum 1 year of experience in similar roles related to customer service, management, or follow-up. * Experience in customer service and management. * Ability to analyze information from surveys, feedback, complaints, and customer suggestions. * Skill in identifying improvement opportunities and proposing solutions. * Familiarity with technological tools, artificial intelligence (AI), and process automation is desirable. **Main Responsibilities** * Evaluate customer satisfaction through surveys, interviews, and data analysis. * Schedule and conduct project visits nationwide. * Support teams in applying customer satisfaction measurement tools. * Identify improvement opportunities based on information collected from customers and internal departments. * Propose and implement actions to strengthen customer service and loyalty. * Establish and monitor customer satisfaction and service quality indicators. * Follow up on customer inquiries, requests, and observations. * Implement technological solutions to optimize and improve service processes. **Working Conditions** * Working hours: Monday to Friday, 8:00 a.m. to 5:30 p.m.; Saturdays, 8:00 a.m. to 1:00 p.m. * Competitive remuneration, aligned with market standards and experience. * Availability to work in Santa Clara – Ate (5 minutes from Real Plaza Santa Clara). **Why Apply?** * Opportunity for professional growth and development. * Being part of a recognized and solid company in its sector. * A dynamic, collaborative, and continuous improvement-oriented work environment. * Participation in nationally impactful projects. **Apply Now!** Join an organization committed to excellence, innovation, and customer satisfaction. Employment Type: Full-time, Permanent Salary: S/.2,000.00 \- S/.2,500.00 per month Application Question(s): * How old are you, and in which district do you live? * Are you available to work in Ate \- Santa Clara? * What is your salary expectation? Work Location: On-site employment