Customer Service (Waiter/Waitress)

Description

Position Summary: We are seeking staff to join our team at a family-owned criollo restaurant, delivering warm, high-quality customer-oriented service. Key Highlights: 1. Customer service experience and proficiency in POS systems. 2. Teamwork skills, proactivity, and adaptability. 3. Participation in welcoming customers, providing service, and order follow-up. At LAS CLAUDIAS, we offer a diverse criollo cuisine menu that combines the flavor of our daily specials with a carefully curated selection of à la carte dishes—prepared using traditional family recipes passed down through generations to the present day. With over 10 years in the market, LAS CLAUDIAS has established itself as a recognized criollo restaurant in the Surco district, preserving its essence as a family-run business. Our growth has been sustained by customer preference and our consistent commitment to food quality, warm and homely service. PROFILE REQUIREMENTS: Minimum Education: Completed secondary school Minimum Experience: 6 months to 1 year in similar roles. KNOWLEDGE: \- Basic customer service techniques. \- Basic use of POS systems for order taking and payments. \- Hygiene standards and personal presentation. SKILLS: \- Ability to learn \- Initiative \- Working under pressure \- Proactivity \- Teamwork \- Adaptability to change \- Active listening \- Effective communication \- Customer orientation MAIN RESPONSIBILITIES: · Greet and welcome customers cordially and warmly upon arrival. · Provide clear and timely information about dishes, beverages, ingredients, and available promotions. · Listen attentively and accurately record orders in the system or on order slips, verifying allergies, intolerances, or special preferences. · Coordinate with Kitchen Areas 1 and 2 to track orders, promptly reporting any observations or delays. · Serve food and beverages, verifying presentation, correct order sequence, and completeness of orders. · Monitor customer satisfaction during service, addressing requests or inquiries. · Request and coordinate the bill with the cashier area when required by the customer, validating consumption before closing. · Assist in cleaning, disinfecting, and organizing assigned tables, chairs, and areas before, during, and after service. · Report any incidents, complaints, or situations beyond one’s responsibility to the supervisor or head waiter. · Maintain clean, neat, and complete uniformed appearance aligned with LAS CLAUDIAS standards throughout the shift. · Comply with established service, hygiene, food handling, and safety protocols. · Assist in organizing and restocking basic tableware (utensils, glasses, extra plates, etc.) in the dining area before, during, and after service. · Participate in opening and closing activities of the dining area as scheduled. BENEFITS: \- Pleasant work environment. \- Ongoing training. \- Base salary: S/1200.00 \- Formal payroll starting from the 3rd month of employment, including statutory benefits (MYPE Regime) SCHEDULE: Full-time: 13:00 – 11:00 LOCATION: \* Address: Lima – Surco Salary: Starting from S/.1,200.00 per month Workplace: On-site employment