Job Summary: Attend to, guide, and resolve patient inquiries, schedule appointments, process payments, and consolidate files to ensure patient admission and ongoing support. Key Responsibilities: 1. Patient attention and guidance 2. Admission and appointment management 3. Tracking of authorizations and budgets **Job Description** ---------------------- Ensure timely patient admission, care, and support across various services, exceeding patient expectations. 1\. Attend to, guide, and resolve inquiries from new and returning patients regarding the admission process, costs, services, and other related topics. 2\. Register data for new patients (open clinical records). 3\. Schedule appointments, process payments, and issue payment receipts for services rendered, as requested by the patient and/or treating physician. 4\. Prepare and submit daily cash closing reports. 5\. Consolidate files and authorization documents requested by insurance providers. 6\. Track guarantee letters for medical procedures. "7\. Back-office: * Validate patient benefits, funding source, and financial data in SITEDS. * Accurately schedule patients (in-person consultations at facilities, mammograms, colonoscopies, etc.). * Reconfirm attendance for appointments via email, WhatsApp messages, and phone calls. * Confirm appointments and send preparation information for scheduled colonoscopies (PDFs and pricing)." "8\. Inpatient / Emergency: Receive inpatients and manage signature of the admission package. Review, track, and approve patient budgets. Print and deliver wristbands to patients. Inform and guide patients and/or their families about discharge-related procedures and payments." 10\. Perform other duties assigned by your direct supervisor. 11\. Adhere to patient safety policies and promote compliance with Required Organizational Practices. 12\. Comply with the "Person-Centered Care Policy" or "Foster a person-centered care culture by delivering high-quality, warm, and compassionate service".**Candidate Requirements** -------------------------- * Incomplete university studies or completed technical studies in Hospitality, Administration, or related fields * One year of customer service experience, preferably in healthcare or hospitality sectors **Selection Process** ------------------------ Our selection process is conducted through Aira — a recruitment platform designed to enhance your application experience. To apply, you only need: 1\. Apply to this position 2\. Check your email 3\. Log into Aira and respond to the requested questions and/or assessments Then, if your profile matches our requirements, we will contact you by email (via Aira) to proceed to the in-person stage. **About Us** ------------------ Auna is a leading organization whose primary commitment is to deliver health and wellness to its members and patients. We continuously pursue innovation to provide high-quality, accessible health solutions for everyone. We operate in Peru, Colombia, and Mexico, with over 14,500 employees. At Auna, we implement an integrated, person-centered health care model—the most important pillar of our mission. **Our Benefits** ----------------------- * Health insurance * Training and courses * Wellness activities * Meal subsidy * Product discounts
María García
Indeed · HR
María García
Indeed · HR
