Help Desk Technician

Description

Job Summary: We are seeking a professional to join Misión Tecnológica as part of our Help Desk team, providing technical support and managing incident and complaint tickets. Key Highlights: 1. Growth opportunity within a reputable and solid company. 2. Be part of a team committed to meeting SLA requirements. 3. Professional development with a clear career path and training programs. We invite your talent to join our **Misión Tecnológica** family and continue growing together. We are currently seeking talent to fill the vacancy currently open. **Do you want to be part of this challenge?** ***Apply to our vacancy!*** **Requirements:** * Technical or university graduate in Computer Science, Informatics, Systems, Administration, or related fields. * One year of experience in Help Desk (support desk), managing tickets. * Solid experience handling help desk systems and platforms. * Proficiency in Windows operating systems and network/connectivity management. * Remote access tools (AnyDesk, TeamViewer, VPN). * Familiarity with Active Directories or Microsoft 365\. * Availability to work on-site in Chorrillos (in front of Villa’s wetlands). (Mandatory) * Intermediate-level Excel and Power BI skills (Mandatory) **Responsibilities** * Receive and register all support tickets via official channels. * Address customer incidents and/or complaints. * Escalate major incidents to the technical support team. * Assign and track support tickets. * Provide continuous support to customers. * Generate weekly reports on resolved tickets. * Ensure compliance with SLAs stipulated in each client contract. * \* Other duties as assigned. **Working Hours:** * Monday to Friday: 08:00 \- 18:00 * Saturday: 09:00 \- 12:00 **Compensation:** S/ 1,500 **Your Benefits:** * Join a reputable and growing company. * Formal employment registration with all statutory benefits. * Health insurance (EPS) * Career development path. * Training programs "Applicants are informed that by applying, they affirm their consent and authorization for the use of their personal data disclosed in their CV, in accordance with Personal Data Protection Law No. 29733, solely for recruitment purposes with our organization. This information is forwarded to the HR department and retained for a maximum period of six months following the selection process." "At MT, we promote workplace inclusion and diversity across our workforce, committing to Equal Employment Opportunity regardless of race, color, age, nationality, ethnicity, gender, disability, sexual orientation, gender identity, or religion." Salary: S/.1,500\.00 per month Work Location: On-site employment