Job Summary: This role focuses on managing telephone collections for loans and financed purchases, negotiating payment agreements, and maximizing recovery. Key Highlights: 1. Manages telephone collections and negotiates payment agreements 2. Maximizes recovered amount and records information accurately 3. Complies with collection policies and customer treatment regulations Main Responsibilities Make outbound calls to customers with overdue installments and delinquent credits. Manage collections for consumer loans and financed purchases. Execute collection activities based on lists automatically loaded by the dialer. Negotiate payment agreements, refinancing options, and commitments according to current policies. Maximize the amount recovered per collection activity. Accurately record information and outcomes in the system. Adhere to call scripts, collection policies, and customer treatment regulations. **WORK SCHEDULE:** 42 hours per week! Choose your schedule! * MORNING SHIFT: 8 AM to 4 PM * AFTERNOON SHIFT: 2 PM to 10 PM (Rest on Saturday or Sunday) Pentafon is the leading provider of contact centers and customer experience (CXSP). With over 19 years of experience operating contact centers for customer service, collections, and sales for major corporations, we help businesses keep their customers satisfied by delivering a seamless omnichannel experience. We operate 3,200 workstations across 9 centers in Mexico and Latin America, and hold certifications including PCI\-DSS Level 1, ISO 27001, ISO 18295, ISO 9001, SOC 2, Global CIC Model 2\.0, and ANSI/TIA 942 TIER II. We leverage Genesys technology to deliver high-quality, continuous omnichannel services supported by our highly available technical infrastructure. At our company, people come first. We believe businesses grow and succeed when their employees, customers, and suppliers also grow and succeed. That’s why we have the best team in the market: committed, capable, and dedicated to delivering outstanding service to our clients. Requirements Requirements Completed secondary education Proven experience in telephone collections (medium and/or late-stage). Proficiency in office tools and collection systems. Availability to work onsite in Lince. Positive attitude and results-oriented mindset. Benefits Full payroll registration from day one, including all statutory benefits (bonuses, CTS, profit-sharing, paid vacations, family allowance, EsSalud, etc.) * Fixed salary: S/1230 \+ monthly mobility bonus: S/200 (subject to perfect attendance) \+ monthly productivity bonus (no cap) * Only 3 days of training and contract signing — NO OJT! * Career development path
María García
Indeed · HR
María García
Indeed · HR
