Commercial Advisors

Description

Job Summary: We are seeking a professional for commercial customer service and advisory roles, focused on strategy, customer retention, and the use of digital systems. Key Highlights: 1. Customer product consultation and demonstrations 2. Strategic customer management and commercial development 3. Use of CRM and digital tools for follow-up **Commercial Customer Service and Advisory Role** · **Consultation and Product Display:** Provide information on product features, advantages, and technical benefits, and conduct demonstrations/displays in the showroom. · **Appointment Scheduling Management:** Rigorously manage scheduling of in-person and/or virtual meetings with customers. · **Commercial Strategy:** Develop and implement action plans to achieve established objectives, promoting the company’s products and services. · **Digital Customer Service:** Promptly respond to and follow up on inquiries received via email and WhatsApp, in accordance with established organizational protocols. · **After-sales Support and Customer Retention:** Conduct post-sales follow-up calls or contacts to ensure customer satisfaction, resolve incidents, and build long-term relationships. · **Utilize and update the company’s digital systems** (CRM, ERP, or databases) with commercial lead information. · **Actively support and participate** in strategies designed to achieve overall commercial goals. · **Collaborate closely with the team** to optimize customer service and sales closing processes. **Candidate Profile and Requirements** **Academic Background:** Final-year students, graduates, technical diploma holders, or bachelor’s degree holders. **Fields of Study:** Mechanical Engineering, Industrial Engineering, Electronics Engineering, or related technical disciplines. **Work Experience:** Minimum of 2 years in customer service, commercial support, or direct customer-facing roles. **Computer Tools:** User/intermediate-level proficiency in Microsoft Office (especially Excel, Word, and design). **Systems:** Solid knowledge and hands-on experience with digital systems and communication platforms (CRM, corporate email, WhatsApp Business). **Assertive Communication:** Excellent verbal and written communication skills for effective interaction with external customers and internal staff. **Work Environment:** Ability to maintain and enhance the existing positive work atmosphere through respectful and empathetic interactions. **Teamwork:** Orientation toward achieving shared commercial objectives. **Organization:** Discipline in properly tracking and managing the schedule of customer appointments and meetings. **Gender:** Female and/or Male **Age:** Between 25 and 40 years old. No criminal, judicial, or police records. **Work Modality:** 100% on-site (Not hybrid / Not remote); willingness to travel to provinces. **Availability:** Immediate availability to join the position. **Curriculum Vitae (CV)** with documented academic credentials and employment verification letters. **References:** Submit a minimum of three (3) verifiable professional references (names, addresses, positions, and telephone numbers). **What We Offer:** Ongoing training and development Opportunities for professional and career growth Membership in a strong, collaborative team Base salary, bonuses, commissions, awards, other incentives, and variable work zones Additional details to be discussed during the in-person interview. Please submit an updated CV and contact phone numbers. Work Location: On-site employment