Job Summary: We are seeking a temporary Help Desk Analyst to handle and resolve incidents from retail points, provide first-level user support, and ensure ticket tracking. Key Responsibilities: 1. Handling and tracking of incidents reported by retail points. 2. First-level support for corporate applications and equipment. 3. Diagnosis and resolution of POS system incidents. On behalf of our client, a leading pharmaceutical company, we are looking for: **(1) Help Desk Analyst – TEMPORARY** **Requirements** * Technician or university graduate in Systems Engineering, Computer Science, Informatics, or related fields. * Minimum 1 year of experience in Help Desk, Technical Support, or Application Support roles. * Basic knowledge of networks and communications. * Experience using incident and ticket management tools. * Experience providing remote support to end users. * Desired: experience supporting Point-of-Sale (POS) systems. * Must reside in Lima, districts adjacent to La Victoria. **Responsibilities** * Handle, register, and track incidents reported by retail points. * Provide first-level support for corporate applications, computer equipment, and communications. * Diagnose and resolve incidents related to the Point-of-Sale (POS) system. * Escalate cases requiring specialized attention from other support or development teams in a timely manner. * Guide users on the proper use of organizational applications and technological tools. * Track tickets to resolution and closure, ensuring compliance with established service level agreements. * Maintain up-to-date documentation of incidents, solutions, and support procedures. **What We Offer?** * Formal employment contract with all statutory benefits during the duration of the **project**. * Salary: S/. 1400 per month. * Remote work (with availability for on-site work as required). * The first two weeks will be training at the office (La Victoria), Monday to Saturday, 7:00 AM to 4:00 PM; thereafter, remote work will be conducted. * Schedule: Rotating – Monday to Sunday (shift range: 6:00 AM to 11:00 PM / 48 hours per week / 1 day off per week). * Laptop provided by the consulting firm. * Availability to work on public holidays. Employment Type: Full-time Salary: S/.1,400.00 per month Work Location: On-site employment
María García
Indeed · HR
María García
Indeed · HR
