We are looking for the best talent to fill the position of **TECHNICAL SUPPORT LEVEL 2**. **Requirements:** · Technical professional degree or Bachelor's in Systems Engineering, Computer Science, Computing, or related fields in Information Technology. · Minimum 2 years of experience as a technical support level 2. · Basic knowledge of hardware and software - Windows and MacOS. · Experience using remote support tools (TeamViewer, AnyDesk). · **Networking:** Proficiency in TCP/IP, DNS, DHCP, and VPN protocols. · Ability to identify and resolve LAN, WiFi, and remote access connectivity issues. · **Preventive and corrective maintenance:** Basic system administration: scheduling backups, managing updates and patches. · Maintenance of standard image on corporate devices. · **Inventory management:** Control and update inventory records for computers, peripherals, and software licenses. · Assign, deassign, and track equipment issued to users. · Use of inventory tools (GLPI, OCS Inventory, or others). · ***Availability to work onsite from Monday to Saturday, 2:00 pm to 10:00 pm at client's site (Av. Colonial block 5). Fixed shift only.*** **Responsibilities:** · Install and configure software and applications. · Diagnose hardware and software issues. · Replace components in desktops, laptops, projectors, printers, etc. · Format computer equipment. · Remove spyware slowing down device performance. · Replace or configure IP phones or headphones. · Configure email accounts, Dropbox, VPN, Antivirus, Wifi, and corporate applications on computers and mobile devices. · Diagnose and replace peripherals. **Benefits:** · Formal employment under MYPE labor regime starting from day one. · Above-market salary. · Life insurance and SCTR. · Continuous training. · Career growth opportunities in technology. Interested candidates should send their updated CV to gestionhumana@dctech.com.pe with subject line: SUPPORT-N2. Job type: Full-time, Permanent Salary: S/.1,400.00 - S/.1,700.00 per month Work location: Onsite job