Job Summary: Manage customer relationships, ensure compliance with agreements and service level commitments, and coordinate resources to maximize customer satisfaction. Key Highlights: 1. Manage customer relationship and satisfaction 2. Coordinate resources and multidisciplinary teams 3. Continuous improvement and project management **Kinvori** is a technology company specialized in delivering customized digital solutions for businesses, aiming to increase customer loyalty. It has an international presence in over 25 countries. **We are seeking:** *Service Leader* Effectively manage customer relationships, ensuring compliance with contractual agreements and committed service levels, while coordinating internal resources to maximize customer satisfaction and service profitability. **Job Requirements** Minimum 5 years of experience in similar roles within operational and/or technology sectors (analytical, business strategy). * **Bachelor’s degree in Economics/Administration** or related field * **Advanced intermediate English** * Project or digital account management; strong coordination skills * Planning and assertive communication; implementation and/or process improvement * Coordination of multidisciplinary teams * Microsoft 365 / Google Workspace * Adobe (optional) * Trello / Monday.com / Jira or other project management tools * Project management platforms **Job Responsibilities:** * Customer relationship management * Execution of new project rollouts * Continuous improvement (business strategies) * Risk and issue management **We Offer:** * Monthly salary: 7000 PEN–8000 PEN * Immediate statutory benefits * Additional benefits * Working hours: Monday to Friday Apply through this channel if you meet the profile. Job Type: Full-time Salary: S/.7,000.00 – S/.8,000.00 per month Work Location: On-site employment