Job Summary: We are looking for a professional to support ticket monitoring, requirement generation and tracking, and preventive maintenance control of computer equipment. Key Responsibilities: 1. Support in monitoring and reporting Help Desk tickets 2. Tracking of ETIC requirements 3. Control of preventive maintenance of computer equipment **Company Description** We are **Inetum**, a European leader in digital solutions. With a team of over 28,000 consultants and experts, we strive every day to fulfill our purpose: delivering digital impact to businesses—faster, easier, and for the benefit of all people. At Inetum, we support our employees on their path to success. If you enjoy reinventing yourself and solving problems with new strategies, and working on innovative technology and business projects, **apply now!** **Job Description*** Support random weekly monitoring of twenty (20) tickets handled by the first and second levels of the Help Desk, reporting the results obtained. * Support the creation of tickets for requirements requested by ETIC Supervision, track their resolution, and report upon completion. * Support the control and tracking of compliance with the preventive maintenance schedule for SEDAPAL’s computer equipment, including any issues, delays, or rescheduling that may arise during execution of such maintenance.