Position Summary: We are seeking an L2 Technical Support professional to manage hardware and software incidents, ensuring optimal performance of computers and peripherals. Key Highlights: 1. Comprehensive on-site support for PCs and peripherals, resolving incidents at the site. 2. Preparation, installation, and configuration of computing equipment. 3. Part of a global team that values innovation and continuous learning. Join Stefanini! At Stefanini, we are more than 30\.000 geniuses connected from 41 countries, doing what we love and co\-creating a better future. You definitely don’t want to miss out! On\-Site Technical Support L2! Why will we choose you? Because the challenges you’ll take on reflect your ambitions! **Responsibilities and Duties** * Support for the entire fleet of PCs and peripherals * On-site resolution of hardware and software incidents * Support for incidents related to base software * Preparation, installation, configuration, and replacement of computing equipment * Equipment cloning and user data backup * Equipment customization and data restoration * Preparation of equipment for delivery to vendors and end users * First-line support for printers **Requirements and Qualifications** * Professional with completed technical studies in systems, computer science, industrial engineering, logistics, or related fields. * Technical knowledge of HW (desirable) * Basic knowledge of EXCEL. * Knowledge of ticket management tools (desirable) Are you looking for a place where your ideas shine? With over 38 years of experience and a global presence, Stefanini transforms tomorrow—together. Here, every action counts and every idea can make a difference. Join a team that values innovation, respect, and commitment. If you are a disruptive individual, committed to continuous learning, and innovation is in your DNA, then we are exactly what you’re looking for. Come and let’s build a better future—together!