Job Summary: Professional with experience in operational and strategic casino management, supervising staff and optimizing resources to improve customer service. Key Responsibilities: 1. Implement and enforce strategies and promotions. 2. Efficiently manage resources and coordinate staff. 3. Propose improvements to processes and procedures. **REQUIREMENTS:** \- University degree in Business Administration, Hospitality and Tourism, Marketing, or related fields. \- Knowledge of casino slot machine operations. \- Experience in budget preparation and forecasting. \- Familiarity with MINCETUR-related procedures. \- Minimum 5 years of relevant experience. **RESPONSIBILITIES:** \- Implement and ensure staff compliance with strategies, promotions, customer service standards, and company policies and regulations. \- Ensure efficient use of all allocated resources, delivered on time and aligned with company objectives. \- Coordinate, supervise, and monitor customer service in the gaming floor. \- Propose improvements to processes and procedures related to customer management. \- Conduct ongoing customer follow-up to identify their needs. \- Utilize the video area as support to better fulfill assigned responsibilities. \- Conduct performance evaluations of supervised staff and provide feedback highlighting improvement opportunities. \- Coordinate with HR for hiring new personnel. \- Coordinate with the Technical Department regarding maintenance, repair, and operation of slot machines, ensuring their continuous functionality. **OFFERED:** \- Job stability \- Formal employment contract with all statutory benefits. Employment Type: Full-time Application Question(s): * Are you willing to work rotating shifts, including overnight shifts? * Do you accept the remuneration of 2\.2k? Work Location: On-site employment