BCP Opens New Vacancies for Chat-Based Customer Support

Description

Job Summary: We are seeking Customer Service Advisors for BCP who will establish strategies to manage the customer portfolio, fostering connection and trust. Key Highlights: 1. Excellent customer service, fostering connection and trust. 2. Use of digital tools to manage customer needs. 3. Resolution of inquiries at the first point of contact. We are looking for those eager to transform the country — those who aim high. Because this is not just a job. This is a major challenge designed to create major impact. This is BCP, and we are looking for you to join our team as a Customer Service Advisor / Written Channel (BCP). What Is the Challenge? Develop and implement the strategy to manage the customer portfolio, placing the needs of both internal and external customers at the center to continue delivering a WOW experience. How Will You Make a Major Impact? Deliver excellent customer service, building close, trustworthy relationships with BCP customers. Utilize diverse digital tools to efficiently manage and resolve customer needs. Handle, guide, and resolve inquiries via WhatsApp, ensuring an agile and timely experience. Record, report, and follow up on incidents identified during customer support interactions. Promptly identify and escalate risk situations to the relevant departments, contributing to customer and bank security. Resolve inquiries at the first point of contact, prioritizing effective solutions and avoiding unnecessary escalations. What Do We Need From You? Technical or university students currently enrolled, on leave, or graduates. Minimum 6 months of experience in sales or customer service — whether in-person, over the phone, via written channels, or in back-office functions. Availability to work onsite at the Santa Raquel (Ate) office. Availability to work rotating shifts and rotating days off. Excellent writing and spelling skills. Why Join Our Team? Be part of the #1 company in Merco Talento 2024. Direct inclusion in BCP’s payroll from day one. Access performance- and effort-based incentives. Mentorship from expert leaders and banking industry references. Access to discounts on financial products. Exclusive corporate benefits per province to enjoy with your family. Become part of a culture that consistently recognizes achievements. Yes — you. We’re looking for you! Join the BCP team! We are an organization committed to equal rights and opportunities. Our selection processes follow a policy under which all applicants are considered without regard to origin, gender, race, or any other characteristic, condition, or preference — thus promoting a culture of mutual respect.-Requirements- Minimum Education: Technical years of experience Keywords: care