customer service

Description

Job Summary: BFE Express seeks a Customer Service Specialist - Sorting Center to manage incidents, prevent delays, and improve service experience through proactive communication and team coordination. Key Responsibilities: 1. You will manage incidents related to sorting. 2. You will coordinate with teams to resolve incidents quickly and efficiently. 3. You will be part of a dynamic and growing team. BFE EXPRESS IS HIRING! CUSTOMER SERVICE SPECIALIST – SORTING CENTER Do you have experience in customer service or logistics, excellent communication skills, and an advanced command of English? This opportunity may be for you! At BFE Express, we are looking to bring on board a Customer Service Specialist – Sorting Center who will play a key role in incident management and in enhancing our service experience. WHAT WILL YOU DO? Manage sorting-related incidents Identify and promptly resolve problematic packages to prevent delays. Control returns Review and validate return requests from our franchisees. Make proactive phone calls Contact recipients to coordinate new delivery attempts and improve our successful delivery rate. Coordinate with various teams Collaborate with Operations, franchisees, and Customer Service to resolve incidents quickly and efficiently. WHAT ARE WE LOOKING FOR? Technical or university education. Minimum 1 year of experience in customer service, logistics, or similar roles. ADVANCED ENGLISH REQUIRED – written and fluent. Excellent command of Spanish. Outstanding communication and negotiation skills. Ability to work under pressure. Proactivity, organization, and results orientation. IMPORTANT: Advanced English proficiency—both written and spoken/fluently—is a mandatory requirement for this position. WHY JOIN BFE EXPRESS? You will be part of a dynamic and growing team. You will develop your expertise in logistics, operations, and customer service. You will have the opportunity to use English in a professional environment. Work location: Lima, Peru Do you meet the profile? Apply now and become part of BFE Express’s growth! Send us your CV and join our team. \#BFEExpress \#WeAreHiring \#Hiring \#CustomerService \#CustomerService \#Logistics \#Logistics \#Operations \#SortingCenter \#AdvancedEnglish \#English \#Job \#Employment \#Lima \#Peru Salary: S/.1,600\.00 \- S/.2,000\.00 per month Language: * ENGLISH (Mandatory) Work Location: On-site employment