LIMA: CUSTOMER SERVICE

Description

Job Summary: Serve customers, process orders and payments, manage cash handling, issue receipts, and maintain an organized sales area to support commercial objectives. Key Highlights: 1. Friendly and timely customer service, guiding customers on products and services. 2. Comprehensive order, payment, and cash management with accuracy and efficiency. 3. Maintenance of an optimal sales area to ensure customer satisfaction. RESPONSIBILITIES: \- Provide friendly and timely customer service, guiding them on the company's products, promotions, and services. \- Accurately register and process customer orders, ensuring data accuracy and adherence to established service timeframes. \- Prepare product dispatch and delivery, verifying that orders are complete and in optimal condition. \- Record daily sales transactions. \- Process payments for products and services using various payment methods. \- Execute cash register opening, monitoring, and closing procedures according to organizational guidelines. \- Issue receipts in compliance with current regulations, based on customer requirements. \- Prepare and submit daily sales reports related to commercial operations. \- Address customer inquiries, requests, feedback, and complaints by providing timely solutions and escalating cases as appropriate. \- Maintain the sales, service, and dispatch areas in optimal condition—organized, clean, and presentable—throughout the workday. \- Organize, clean equipment, furniture, and work materials at the end of each shift. \- Properly segregate, handle, and dispose of waste generated in the area under their responsibility. \- Promptly report any operational incidents, supply shortages, equipment malfunctions, or situations that may impact customer service. \- Comply with organizational policies, procedures, internal regulations, and directives. \- Support the achievement of commercial and operational goals through efficient, customer-satisfaction-oriented service. Salary: S/.800\.00 \- S/.850\.00 per hour Workplace: On-site employment