Technical Support Assistant - Help Desk

Description

Job Summary: We are seeking a Technical Support Assistant / Help Desk professional for in-person incident handling, troubleshooting of hardware/software/network issues, and preventive/corrective maintenance. Key Highlights: 1. In-person incident handling and Level 2 technical support. 2. Efficient diagnosis and resolution of technical issues. 3. Preventive and corrective maintenance of hardware and software. Grupo Dos de Mayo, a company operating in the restaurant and hospitality sector, is looking for a qualified candidate to fill the position of Technical Support Assistant / Help Desk. Requirements: Academic Qualification: Graduate from a higher institute in Computer Science / Information Technology / Technical Support, or currently completing such studies. Provide a simple copy of the obtained degree/diploma. Minimum three (3) years of experience in technical support/help desk services, specifically in-person (Level 2). Provide a copy of employment certification. Availability to work in-person Monday through Friday, 9:00 AM–6:30 PM, in Miraflores. Responsibilities: In-person handling of user incidents involving desktops, laptops, printers, and networks. Customer service: responding to inquiries, resolving issues, and providing assistance via multiple channels (telephone, email, chat, and remote desktop). Troubleshooting: diagnosing and resolving hardware, software, and network issues. Maintenance: performing preventive and corrective maintenance of hardware and software. Documentation: recording incidents, solutions, and procedures for future reference. Level 2 technical support. Key Skills: Technical knowledge: familiarity with operating systems, networking, hardware, and software (experience with Windows OS and office applications required). Communication skills: ability to clearly and concisely explain technical concepts to users with varying levels of technical knowledge. Problem-solving: efficiently diagnosing and resolving issues while minimizing service disruptions. Time management: prioritizing tasks and managing time effectively to resolve issues within established deadlines. Customer orientation: delivering high-quality service and meeting customer needs.-Requirements- Minimum education: Technician 3 years of experience Age: between 20 and 35 years Keywords: assistant, helper, auxiliary, aide, apoyo, support, soporte, tecnologo, tecnico, tech, technician, technology, tecnologia, technologist, ayuda, help, auxilio, mostrador, desk, expositor, exhibitor