**Additional Information** **Job Number**25199674 **Job Category**Reservations **Location**Sheraton Lima Historic Center, Paseo de la Republica, Lima, Lima, Peru, 15001 **Schedule**Full Time **Located Remotely?**N **Position Type** Non\-Management Process all reservation requests, modifications, and cancellations received via telephone, fax, and email. Confirm guests’ reservation requirements and determine appropriate room types. Verify availability of room types and rates. Explain guarantee policies, special rates, and cancellation policies to reservation holders. Address and record special requests. Answer questions regarding hotel facilities, services, and rooms. Apply sales techniques to maximize revenue. Access the reservation system and enter data. Input correct codes and rates into the reservation system, indicating special room reservation types (e.g., complimentary stays, employee discounts, travel agent familiarization rates, wholesale reservations, etc.). Follow appropriate escalation procedures when addressing guest concerns. Adhere to all company policies and procedures. Ensure uniforms and personal appearance are clean and professional. Protect company assets and safeguard the privacy and security of guests and employees. Welcome and express appreciation to all guests in accordance with company standards. Anticipate and address guests’ service needs. Communicate clearly and professionally with others. Handle telephone calls with appropriate etiquette. Build and maintain positive relationships with other employees; support the team to achieve common goals; listen to and appropriately respond to other employees’ concerns. Comply with quality assurance expectations and standards. Lift, carry, move, push, pull, and place objects weighing up to 10 pounds without assistance. Perform other reasonable duties as requested by supervisors. *Marriott International is an equal opportunity employer committed to welcoming and providing opportunities to all individuals. We actively foster an environment where each associate’s background is valued and respected. Our greatest strength lies in the rich fusion of diverse cultures, talents, and experiences among our associates. We are committed to eliminating discrimination on any basis, including disability, veteran status, or any other basis protected by applicable law.* Joining the Sheraton family means becoming part of a global community. Since 1937, we have provided places where people gather and connect. Sheraton has built more than 400 communities worldwide where associates feel connected. We welcome and greet guests, connecting them through engaging experiences and heartfelt service. If you are a team player who believes in delivering meaningful guest stays, explore Sheraton’s career opportunities. We seek individuals who resonate with Sheraton’s mission to be “The World’s Gathering Place.” By joining Sheraton Hotels & Resorts, you become part of Marriott International’s brand portfolio. Why not work in a place where you can do your best work, achieve your goals, join an outstanding global team, and **become your best self**?