**Additional Information** **Job Number**25199674 **Job Category**Reservations **Location**Sheraton Lima Historic Center, Paseo de la Republica, Lima, Lima, Peru, 15001 **Schedule**Full Time **Located Remotely?**N **Position Type** Non\-Management Process all reservation requests, modifications, and cancellations received by telephone, fax, or mail. Identify customers’ reservation requirements and determine appropriate room types. Verify availability of room types and rates. Explain guarantees, special rates, and cancellation policies to callers. Accommodate and document special requests. Answer questions regarding hotel facilities/services and room accommodations. Maximize revenue by following sales techniques. Input and access data in the reservation system. Enter correct codes and rates into the reservation system to reflect special room reservation types (e.g., Complimentary Rooms, staff discounts, travel agency rates, wholesale reservations). Follow appropriate reporting procedures when customer issues arise. Comply with all company policies and procedures; maintain a neat, professional uniform and personal appearance; safeguard confidentiality of confidential information; protect company assets; and protect the privacy and security of customers and colleagues. Welcome and serve all guests according to company standards; anticipate and address guests’ service needs. Assist guests with disabilities and sincerely thank guests. Communicate with others using clear, professional language and answer the telephone using appropriate etiquette. Develop and maintain positive working relationships with others; support the team in achieving common goals; listen to and appropriately respond to concerns raised by other employees. Adhere to quality assurance expectations and standards. Lift, carry, move, push, pull, and place objects weighing up to 10 pounds (approximately 5 kg) without assistance. Perform other reasonable duties as requested by supervisors. *Marriott International is an equal opportunity employer committed to welcoming and providing access to opportunity for all. We actively foster an environment that values and respects the unique backgrounds of each individual employee. Our greatest strength lies in the rich blend of cultures, talents, and experiences of our people. We strive to ensure non-discrimination against any protected class, including individuals with disabilities, veterans, and others protected under applicable laws.* Joining the Sheraton family means becoming part of a global community. Born in 1937, Sheraton is a gathering place where people come together, connect, and communicate. Sheraton associates belong to a sense of community across more than 400 locations worldwide. Sheraton invites, welcomes, and connects guests through compelling experiences and thoughtful service. If you are a team player eager to deliver meaningful guest experiences, explore career opportunities with Sheraton. Join us in fulfilling our mission to be “The World’s Gathering Place.” By joining Sheraton Hotels & Resorts, you become part of Marriott International’s brand portfolio. If you’re ready to give your best, strive toward your goals, and grow as part of an outstanding global team, knock on the door of Sheraton Hotels & Resorts.