Reports Executive

Description

Position Summary: Assist, inform, and guide patients and the general public, managing requests for medical documentation and complaints, and coordinating care at the clinic. Key Responsibilities: 1. Patient attention and guidance in clinical services 2. Medical documentation management and patient complaints handling 3. Interdepartmental coordination for document preparation **Job Description** ---------------------- Attend to, collaborate with, and provide information to the general public. Inform and process requests for medical information. Provide information regarding locations and general reference points for care services. Collaborate with and guide patients through care processes in any clinic service. Receive and register medical documentation requests submitted by patients. Coordinate with Clinical Records Archive staff, Medical Directorate, and personnel from other departments to prepare requested documentation. Coordinate and/or directly deliver requested documentation to patients. Receive patient complaints and/or suggestions. Receive, deliver, and register documents arriving at the clinic to their respective recipients. Receive, dispatch via courier service, and register various documents sent outside the clinic. Prepare and report daily cash closing. Evolve from a static role to a dynamic one by physically accompanying vulnerable or disoriented patients throughout their care journey. Proactively administer patient satisfaction surveys upon completion of outpatient care. **Candidate Requirements** -------------------------- * Technical or incomplete university studies in Administration, Secretarial Studies, or related fields * Minimum 1 year of in-person customer service or call center experience; preference for healthcare or hospitality sectors * Desired: Intermediate-level English proficiency **Selection Process** ------------------------ The selection process is conducted via Aira — a recruitment platform designed to enhance your application experience. To apply, you only need: 1\. Apply to the position 2\. Check your email 3\. Log in to Aira and respond to the requested questions and/or assessments Then, if your profile matches our requirements, we will contact you by email (via Aira) to proceed to the in-person stage. **About Us** ------------------ Auna is a leading organization whose primary commitment is to deliver health and wellness to its members and patients. We pursue continuous innovation to provide high-quality, accessible health solutions for everyone. We operate in Peru, Colombia, and Mexico and have over 14,500 employees. At Auna, we work with a people-centered, comprehensive health care model — the most important pillar of our mission. **Our Benefits** ----------------------- * Medical insurance * Training programs and courses * Wellness activities * Lunch subsidy * Product discounts