Job Summary: We are seeking a technical support specialist to provide assistance with systems, manage user access, address incidents, and perform equipment maintenance in a dynamic and continuously learning environment. Key Highlights: 1. Comprehensive technical support for systems and hardware. 2. Opportunity for learning and growth. 3. Positive work environment and ongoing training. Main Responsibilities: Provide technical support to users on systems such as Mediweb, Monday.com, Google Workspace, among others. Manage user access: creation, modification, and deletion of users across various platforms. Respond to and follow up on incidents reported by different departments. Log and track incidents using internal tools (Monday.com). Perform preventive and corrective maintenance on equipment (PCs, laptops, printers). Support installation, configuration, and commissioning of equipment. Administer and maintain up-to-date inventories of equipment and user access. Verify proper network functionality at branch offices. Support management of technology vendors (equipment, telephony, etc.). Operate and provide support for the telephone switchboard. Conduct on-site visits to branches or campaigns as required. Support field assembly and configuration of equipment. Essential Requirements: Technical or university degree in Computing, Informatics, or related fields. Minimum 3–6 months of experience in technical support or similar roles. Knowledge of: Monday.com, hardware and software support, basic networking, user and access management. Basic/intermediate proficiency in office productivity tools. Key Competencies: Service orientation, clear communication, organization, responsibility, proactivity, and teamwork. Conditions: Work modality: On-site Working hours: Monday–Friday, 7:00 a.m. to 4:00 p.m.; Saturday, 7:00 a.m. to 12:00 p.m. Location: La Marina – San Miguel MYPE labor regime. Inter-branch transfers as needed. Benefits: Inclusion in payroll from day one SCTR Health and Pension coverage Life Insurance (as mandated by law) Ongoing training Positive work environment Opportunity for learning and growth What We Value in This Role: We seek individuals who are eager to help, organized in their work, and capable of maintaining clear communication with users. A service-oriented attitude and willingness to learn are essential for this position. -Requirements- Minimum education: Technical 1 year of experience Keywords: ayudante, asistente, auxiliar, aux, auxiliary, assistant, helper, aide, apoyo, support, soporte, tecnologo, tecnico, tech, technician, technology, tecnologia, technologist