Back office - Education Sector

Description

Job Summary: Attend to and guide newly enrolled students, inform them about available benefits, and ensure their satisfaction through telephone and virtual support. Key Responsibilities: 1. Attention and guidance for newly enrolled students 2. Student loyalty and retention 3. Benefit management and follow-up At inLearning Escuela de Educación Superior, an educational platform of the Intercorp Group — comprised of Idat, Zegel, Corriente Alterna Art School, and Innova Teaching School — companies committed to gender equity, equality, and inclusion, we are seeking a Back Office professional. Purpose: To attend to and guide newly enrolled students by providing information on available benefits through appropriate advisory support. Responsibilities: Attend to and guide newly enrolled students by providing information on available benefits via telephone and virtual channels. Conduct follow-up and execute the management of offered benefits. Foster student loyalty and retention through appropriate service, ensuring their satisfaction and a positive experience. Ensure compliance with quality standards in every interaction. Perform other related and/or complementary duties assigned by the immediate supervisor. Requirements: Completed secondary education. Minimum 6 months of experience in sales or customer service within a call center environment. Basic Office skills. Knowledge of call management or CRM systems. Benefits: Formal employment from day one, including all statutory benefits. Leisure voucher program. Opportunity to join one of the companies within the Intercorp Group. Discounts at businesses belonging to the Intercorp Club. Attractive discounts at group educational institutions. Classifieds Week (a free week between Christmas and New Year). At inLearning Escuela de Educación Superior (Zegel, Idat, Corriente Alterna, and Innova Teaching School), we are committed to promoting gender equality, diversity, and inclusion throughout our talent attraction and selection processes, ensuring equal employment opportunities for all applicants and fostering healthy, equitable, and safe work environments. Additionally, please note that this position welcomes applications from persons with disabilities, in accordance with Peru’s Law on Labor Inclusion. -Requirements- Minimum education: Secondary education Years of experience Keywords: office, academic, educational