Customer Service Advisor / Scheduler (Contact Center) - Callao

Description

Job Summary: We are seeking Customer Service Schedulers to handle customer inquiries, schedule installations, and coordinate with the technical team in the hardware industry. Key Highlights: 1. Customer inquiry and request handling and management. 2. Scheduling of installations and coordination with technical service. 3. Development of assertive communication and negotiation skills. On behalf of our client, a well-known hardware industry company, we are looking for: CUSTOMER SERVICE SCHEDULERS (CONTACT CENTER) · Your main responsibilities will include: Handling customer inquiries and requests. Answering customer calls to schedule product installation. Scheduling customers in the service system. Directly coordinating with technical service, call center supervisor, or quality controller regarding service hours and related queries. · Desired qualifications for this position: Completed secondary education or technical degree in administration or related fields. Minimum 1 year of experience in customer service or call centers (mandatory). Proficiency in Excel. Assertive communication, results orientation, negotiation skills. Availability to work in Callao. · We offer: Compensation of S/1130 + variable up to S/500 + attendance bonus of S/50. Formal employment under Tawa’s payroll, with all statutory benefits (family allowance, insurance, etc.). Working hours: Monday to Saturday, on the following shifts: 07:00–16:00 hrs / 08:00–17:00 / 09:00–18:00 / 12:00–21:00 (Sunday off). Work location: Callao, two blocks from Minka – Av. Argentina · Apply now! -Requirements- Minimum education: Secondary education 1 year of experience Keywords: advisor, asesor, developer, desarrollador, service, costumer, cliente