Customer Service via Call Center/Full Payroll Position

Description

Job Summary: Maquisistema is seeking a Customer Service Specialist to manage portfolio, recover associates and customers, advise on collective funds, and coordinate payments, working collaboratively to achieve targets. Key Responsibilities: 1. Portfolio management and follow-up for re-enrollment and recovery of associates 2. Contacting delinquent customers to regularize payments and ensure service continuity 3. Advising on collective funds and service benefits Maquisistema is a Peruvian company with extensive experience in the collective fund system, specializing in facilitating access to vehicles and assets through a programmed savings model. Requirements: \-Minimum education: Completed Secondary School \-Working hours: Monday to Friday, 9:00 AM to 6:45 PM; Saturdays, 9:00 AM to 1:15 PM. \-Experience: Minimum 6 months in customer service within a contact center. \-Technical skills: Proficiency in contact center applications, Word, Excel, and email composition. Main Responsibilities: \-Portfolio management and follow-up for re-enrollment, reintegration, and recovery of associates. \-Processing re-enrollments for resolved associates and collecting from non-awarded delinquent customers. \-Contacting delinquent customers (M2 and M3\) to regularize payments and ensure service continuity. \-Achieving recovery targets and indicators according to budget. \-Advising on the collective fund system and service benefits. \-Coordinating payments (BCP code) and contract activation. \-Recording interactions in the system and monitoring call durations. \-Supporting campaigns, collaborating in team efforts, and complying with internal policies. Benefits: \-Full-time employment under the General Labor Regime. \-Fixed salary above the minimum wage. \-Fixed monthly bonus (PEN 450). \-Unlimited commissions. \-Saturdays: Starting from the second month, work is scheduled on an alternating basis. \-Career development path. Salary: PEN 1,350.00 – PEN 3,000.00 per month Application Questions: * Which district do you currently reside in? Please provide your WhatsApp number and phone number. * What is your highest level of education? Are you currently studying? If so, please specify your schedule. * Please provide your DNI for system registration. * How much experience do you have in sales or collections via call center? * What was the amount of your most recent salary? Work Location: On-site employment