Level 1 Technical Support / Hybrid

Description

Job Summary: We are seeking a Level 1 Technical Support specialist with experience in incident handling, equipment configuration, and operating systems to join a collaborative team. Key Highlights: 1. Working with specialists in emerging technologies and large-scale projects 2. Highly collaborative team culture focused on breaking paradigms 3. Focus on professional development and growth through Canvia College Level 1 Technical Support At CANVIA, we are looking for a Level 1 Technical Support specialist to join our team. Requirements Technical or university graduate in Systems, Computing, Informatics, Networking, or related fields. 1 year of experience providing first-level (L1) technical support. Knowledge of incident handling, equipment configuration, operating systems, and support tools. Availability to work in a hybrid mode. Availability to perform on-site N2 functions when required by service needs. Main Responsibilities Handle and resolve first-level user incidents and requests. Register, categorize, and track tickets. Provide remote and on-site support to end users. Escalate complex incidents to the appropriate level. Perform basic validations and functionality tests on equipment and applications. Comply with established procedures and service-level agreements. Conditions Work Mode: Hybrid. Location: Surco. Workweek: 48 hours per week. Schedule: Monday to Sunday, between 7:00 a.m. and 10:00 p.m. 1 rest day. We Offer: Opportunity to work alongside specialists in emerging technologies and drive impact through client transformation and large-scale projects. A highly collaborative team culture oriented toward breaking paradigms. A challenge to reflect critically on your current approach and explore how to improve it. Focus on your professional development and career path through Canvia College, where you can enhance your knowledge via cutting-edge technology and management courses. Emphasis on your well-being—for example, granting you time off on your birthday to enjoy it with the people you love most. You will receive a meal card. By applying to this vacancy, you expressly authorize AI INVERSIONES PALO ALTO II S.A.C. to process your personal data for the purpose of managing your participation in the selection process, in accordance with Law No. 29733 – Personal Data Protection Law and its Regulation.-Requirements- Minimum Education: Technical years of experience Keywords: support, support, support, technologist, technician, tech, technician, technology, technology, technologist